SPI Head of Managed Infrastructure

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

• Are you ready to lead managed infrastructure strategy across Azure and AWS by shaping standards and operations within SPI?
• Do you want to lead and develop a team of engineers while driving reliability, automation, and operational excellence?
• Do you want to be part of a global IT company that strives to build a diverse and inclusive culture of equal opportunities?

Practical Information

Location: Sofia, Bulgaria | Bucharest, Romania | Warsaw, Poland | London, United Kingdom | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for the EU/UK | Language Requirements: Fluent/professional English, written and verbal

As Head of Managed Infrastructure within SPI you will be accountable for defining strategy, governance, and operational excellence across managed cloud infrastructure on Azure and AWS. In this role, you will set standards, security and compliance guardrails, and cost targets while ensuring reliable and scalable operations.

Leading a team of engineers, you represent managed infrastructure across regions, CoEs , and customers, driving transformation that improves reliability, cost transparency, and long-term sustainability.

Key Responsibilities

• Define and own cloud architecture standards, principles, and guardrails for Azure and AWS
• Lead reliability and performance of managed cloud environments, including monitoring, alerting, and incident reduction
• Drive automation through infrastructure-as-code, standardized workflows, and AI-assisted operations
• Own security and compliance guardrails and act as accountable owner during audits such as ISO 27001 and customer assessments
• Manage cloud cost targets, reporting, and optimization, embedding FinOps practices into operations
• Represent managed infrastructure in stakeholder, customer, escalation, and audit discussions
• Lead and develop a team of engineers, shaping roles, mentoring, and driving cultural and organizational transformation

What we need to see from you

• Extensive experience in senior cloud infrastructure leadership roles in complex environments
• Deep understanding of Azure and AWS infrastructure across compute , networking, identity, monitoring, backup, and recovery
• Proven ownership of cloud architecture standards , security and compliance guardrails, and infrastructure tooling
• Experience acting as accountable owner in audits such as ISO 27001, publisher audits, and customer assurance reviews
• Demonstrated success in cloud cost management, FinOps practices, and delivering measurable savings
• Track record of reducing incidents, consolidating platforms, and improving operational maturity
• Strong communication and stakeholder management skills with ability to engage senior leaders, customers, and auditors

Job Function

Services Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com . Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

• Are you ready to lead managed infrastructure strategy across Azure and AWS by shaping standards and operations within SPI?
• Do you want to lead and develop a team of engineers while driving reliability, automation, and operational excellence?
• Do you want to be part of a global IT company that strives to build a diverse and inclusive culture of equal opportunities?

Practical Information

Location: Sofia, Bulgaria | Bucharest, Romania | Warsaw, Poland | London, United Kingdom | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for the EU/UK | Language Requirements: Fluent/professional English, written and verbal

As Head of Managed Infrastructure within SPI you will be accountable for defining strategy, governance, and operational excellence across managed cloud infrastructure on Azure and AWS. In this role, you will set standards, security and compliance guardrails, and cost targets while ensuring reliable and scalable operations.

Leading a team of engineers, you represent managed infrastructure across regions, CoEs , and customers, driving transformation that improves reliability, cost transparency, and long-term sustainability.

Key Responsibilities

• Define and own cloud architecture standards, principles, and guardrails for Azure and AWS
• Lead reliability and performance of managed cloud environments, including monitoring, alerting, and incident reduction
• Drive automation through infrastructure-as-code, standardized workflows, and AI-assisted operations
• Own security and compliance guardrails and act as accountable owner during audits such as ISO 27001 and customer assessments
• Manage cloud cost targets, reporting, and optimization, embedding FinOps practices into operations
• Represent managed infrastructure in stakeholder, customer, escalation, and audit discussions
• Lead and develop a team of engineers, shaping roles, mentoring, and driving cultural and organizational transformation
• Extensive experience in senior cloud infrastructure leadership roles in complex environments
• Deep understanding of Azure and AWS infrastructure across compute , networking, identity, monitoring, backup, and recovery
• Proven ownership of cloud architecture standards , security and compliance guardrails, and infrastructure tooling
• Experience acting as accountable owner in audits such as ISO 27001, publisher audits, and customer assurance reviews
• Demonstrated success in cloud cost management, FinOps practices, and delivering measurable savings
• Track record of reducing incidents, consolidating platforms, and improving operational maturity
• Strong communication and stakeholder management skills with ability to engage senior leaders, customers, and auditors