Commercial Senior Project Manager – Life Science & Healthcare (m/f/d)

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Role Purpose

This role supports DHL Express 2030 Strategy and enables the development and execution of commercial and customer-led initiatives that drive value creation, network service innovation, and commercial success in key verticals around Life Sciences and Healthcare (LSH).

The role will coordinate and deliver global customer programs with a strong commercial lens, ensuring alignment across functions such as Network Operations, Customer Service or Customer Operations Group as well as other Business Units under DHL Health Logistics (DSC, DGF, CSI). Instrumental role in supporting the Customer Support Model set up and ensuring the commercial viability and scalability of new network services tailored to LSH. The role will also support Life Track - the new LSH tracking and visibility Platform for DHL Health Logistics - pivotal in advancing the platform by leveraging customer feedback and driving its continuous development meeting the expectations of our XBU customers.

How will you contribute to the success of DHL?

• Manage strategic, customer-centric programs with a commercial lens, focusing on the Life Sciences & Healthcare sector.
• Act as an interface between commercial stakeholders keeping in mind Voice of the Customer, ensuring commercial objectives are turned into solutions.
• Align global/regional customer programs with internal stakeholders, and customers from ideation through deployment.
• Drive stakeholder engagement, customer value articulation, and successful delivery of support model enhancements, new product capabilities, or tailored solutions.
• Provide commercial oversight to ensure program objectives meet cost, value, and scalability expectations.
• Monitor program KPIs, manage risks and dependencies, and facilitate alignment across functions to ensure on-time, in-scope delivery.
• Support administration of Life Science & Healthcare systems related program plans and processes for successful execution of pipelines.
• Document requirements and conduct business analyses to support business requirements so that they can be refined, estimated and prioritised in the backlog by the IT team.
• Coordinate set up of business processes, amongst others:
• Scheduling and conducting customer roll outs.
• Facilitate communication and alignment across business units, external partners, and global teams when needed.
• Provide support for PMO and reporting towards key stakeholders.
• Support business users and promote the use of the tools with respective stakeholders across the business units.

Do you have what it takes?

• Bachelor's degree or equivalent experience.
• Minimum 5 years of experience managing complex systems, IT programs, or technology initiatives.
• Proven experience leading cross-functional teams and coordinating multiple projects in dynamic environments.
• Experience in system planning, implementation, and integration, with a track record of delivery on schedule and within budget.
• Good understanding of systems architecture, software development lifecycle (SDLC), IT infrastructure, and enterprise technologies is preferred.
• Proficiency in program and project management tools (e.g., MS Project, Jira, Asana) and in tracking performance metrics.
• Knowledge of risk management methodologies, configuration, quality planning, and performance measurement.
• Exceptional leadership capabilities, able to inspire teams, nurture collaboration, and deliver results.
• Strong stakeholder management skills, with the ability to build and sustain relationships across technical and business teams, across Business Units/functions.
• Excellent verbal and written communication skills, with the ability to influence and present clearly.
• Strong negotiation and conflict resolution skills, with ability to facilitate consensus and manage risks.
• High degree of initiative, adaptability, and resilience when facing ambiguity or shifting priorities.

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.