Contact Centre Supervisor

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes. We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you .

Contact Centre Supervisor

Reports to: Contact Centre Manager

RCS Grade: M

Why You’ll Love This Role

Ready to shape operational excellence? We're looking for a Contact Centre Supervisor who thrives in a fast-paced environment, knows how to bring out the best in people, and is passionate about delivering world-class service..

What You’ll Do

• Leading, coaching, and developing a high-performing Contact Centre team
• Driving customer satisfaction and service excellence across every interaction
• Monitoring KPIs and turning insights into action
• Managing customer escalations, complaints, and service recovery
• Creating a positive, motivated, and engaged team culture
• Identifying training opportunities and developing future talent
• Collaborating with cross-functional teams to deliver seamless customer experiences

What We’re Looking For

Tertiary qualification in Business Management, Logistics, or a related field

2+ years' experience in a leadership role within the express

2+ years within a Contact Centre environment preferred

Strong analytical, people management, business acumen, and software skills

Exceptional customer-facing and stakeholder engagement skills

Valid driver’s license code 10

Why Join DHL?

Because we’re not just a company—we’re a global family. You’ll get:

• Career growth opportunities
• A culture that values innovation and inclusion
• The chance to make a real impact every single day

Ready to lead operations and deliver excellence? Apply now and let’s make magic happen!

DHL IS AN EQUAL OPPORTUNITY EMPLOYER!