Bilingual Customer Experience Agent (English/French)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities

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Handle customer inquiries across phone, email, and chat in English and one additional language (French).

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Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support.

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Investigate, troubleshoot, and resolve customer issues by identifying root causes and providing clear solutions.

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Ensure accurate documentation of all customer interactions in CRM or support tools.

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Stay updated on processes, policies, and product information to provide consistent and accurate support.

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Meet performance expectations related to quality, responsiveness, and customer satisfaction.