M365 Solution Architect

TASKS/REQUIRED SERVICES

The expert will work as part of a 4-5 people team responsible for the knowledge management platform. The expert’s primary function is solution design and architecture — acting as the mandatory layer between business requirements and technical implementation. In particular, the expert will provide the following services:

MAINTENANCE AND EVOLUTION OF EXISTING SOLUTIONS

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Monitoring, maintaining, and improving the existing PnP Search pages and web parts, ensuring search relevance, performance, and consistency with evolving content structure.

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Maintaining, updating, and extending existing Power Apps and Power Automate flows as business rules, SharePoint structures, or platform updates require.

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Maintaining and evolving advanced site configurations and settings, including site columns, content types, managed metadata term store, versioning and retention policies, and site-level governance rules.

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Maintaining and continuously improving the access and permissions strategy, including SharePoint group configurations, audience-based visibility rules, and role-based access controls across all sites.

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Identifying, diagnosing, and resolving technical incidents and degraded functionality across all existing custom solutions; performing root cause analysis and implementing preventive measures to avoid recurrence.

NEW SOLUTIONS AND PLATFORM ENHANCEMENTS

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Designing and specifying new PnP Search pages and web parts from the ground up, defining search verticals, refiners, result types and layouts, KQL query logic, and ensuring the search experience is aligned with the information architecture and content structure of the platform.

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Designing and specifying new Power Apps and Power Automate solutions to improve platform efficiency and user experience.

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Designing solutions for pages serving as complex and large document repositories, dynamic filtering, metadata-driven views, faceted navigation, bulk operations for content managers, and versioning or lifecycle controls adapted to high-volume document libraries.

AI INTEGRATION

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Serving as the platform’s technical interlocutor with DG DIGIT for the corporate AI integration.

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Conducting an AI readiness audit of the platform’s content and structure.

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Defining and implementing the platform’s AI governance framework.

ADVISORY, GOVERNANCE AND BACKLOG MANAGEMENT

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Advising the team leader on the technical feasibility and complexity of proposed initiatives.

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Ensuring that all solutions adhere to the platform’s governance model.

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Maintaining the platform’s information architecture.

The expert will be required to coordinate their tasks closely and in real time with the team leader and the other team members, keep the Ordering Service informed about the progress in implementing the tasks and any arising challenges, and propose effective and efficient solutions to address the technical and quality issues. The expert will be required to participate in regular planning and status review meetings on a weekly, or more frequent basis. The expert will provide a written progress update to the team leader at least once per week, covering tasks completed, tasks in progress, blockers, and any risks requiring a decision.