Dedicated Customer Intelligence Analyst

Accountabilities: The Dedicated Customer Intelligence Analyst is responsible for supporting client operations, managing digital threat monitoring activities, and ensuring effective use of intelligence platforms.

• Lead client alignment meetings and manage daily operational requests from customers.
• Configure platform alerts and monitor system settings to ensure accurate threat detection.
• Triage, validate, and prioritize threat intelligence tickets, including deep and dark web investigations.
• Support clients with platform usage, navigation, and general product-related inquiries.
• Manage internal and external client systems to streamline workflows and operational efficiency.
• Prepare reports, dashboards, and performance insights tailored to client needs.
• Collect and analyze client feedback to support continuous improvement initiatives.
• Monitor client health scores and propose actionable recommendations to improve security posture.

Requirements

This role is suited for an analytical and client-oriented professional with an interest in cybersecurity and data-driven operations.

• Native or fluent Portuguese and intermediate to advanced English proficiency.
• Experience with Microsoft 365 tools (Excel, Word, Teams, and related applications).
• Background or familiarity in data analysis, customer support, or technical operations.
• Strong communication skills with the ability to manage client interactions effectively.
• Analytical mindset with attention to detail and problem-solving abilities.
• Ability to work in a fast-paced, client-driven environment.
• Familiarity with cybersecurity fundamentals (bonus).
• Experience in customer success or relationship management (bonus).
• Knowledge of Google Dorks or search query techniques (bonus).
• Basic understanding of APIs or entry-level technical skills (bonus).

Benefits

• Home office setup allowance (first month) + monthly flexible benefit (R$990)
• Comprehensive health, dental, and life insurance coverage
• Annual performance bonus
• Internet reimbursement
• Education and professional development support
• Fully remote work with flexible hours
• Wellness program access via Wellhub
• Inclusive parental leave for all family structures
• Collaborative environment focused on learning and career growth

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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