Restoration Technician

The Restoration Technician plays a key role in restoring homes affected by fire or flood, ensuring customers can safely return to their properties as quickly and confidently as possible. The role focuses on delivering high-quality mitigation, restoration, and customer care that supports insurer expectations and provides a smooth, reassuring experience for affected homeowners.

• Accurate and Insightful Damage Assessment:

Assess the extent and type of fire or water damage to enable clear, accurate restoration decisions.

• Efficient and Effective Restoration Planning:

Develop and deliver safe and practical restoration plans to ensure a smooth and prompt handover to reinstatement team.

• High-Standard Water and Fire Mitigation:

Perform mitigation tasks such as water extraction, wet and contaminated material strip-out, soot decontamination, and drying equipment setup.

• Clean, Safe, and Habitable Environments:

Complete decontamination, sanitising, deodorising, and debris removal to restore safe conditions of properties.

• Clear, Accurate Documentation:

Maintain a detailed log of works completed including recording accurate moisture readings, update insurance systems, produce floorplans, and support claim processes.

• Positive and Supportive Customer Experience:

Communicate clearly with customers, adjusters, and colleagues, providing reassurance and updates.

• Consistent Safety and Compliance Adherence:

Follow safety protocols and PPE requirements, ensuring a safe working environment.

• BDMA and/or IICRC certifications (WRT, FSRT, AMRT, etc.) – (Desirable)
• Valid driver’s license