Vice President – Mountain Experience

Overview

We're looking for a VP of Mountain Experience. This role oversees Lift Operations, Lift Maintenance, Ski Patrol, Vehicle Maintenance, Grooming, Snowmaking, Terrain Parks, Safety, Electrical, and Grounds. More than that, it's the person who sets the cultural tone for everything guests feel when they're on this mountain. If you lead by taking care of your people first, believe that presence and character matter as much as operational skill, and can articulate a personal leadership philosophy you've actually lived — we want to hear from you.

As a Boyne Mountain team member, you'll be able to enjoy the beautiful lakes and natural environment that Northern Michigan has to offer, as well as Boyne Mountain's perks, including ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more!

Responsibilities

Who You Are

Before we describe what you’ll do, we want to describe who you are — because we can teach operations, but we can’t teach character. You lead by LEADS — not as a framework you recite, but as five commitments your team would recognize in your behavior without being told the names.

• You lead yourself first. You have a clear, personal leadership philosophy that you can articulate and that the people around you would recognize in your daily behavior. You hold yourself to a higher standard than you hold anyone else.
• You are present. You don’t lead from behind a desk. Your team members know your name, and you know theirs. You show up on the mountain, in the maintenance shops, in the lift shacks, on the grounds — wherever your people are working — not to check on them, but to connect with them.
• You lead with curiosity, not judgment. When something goes wrong, your first instinct is to understand, not to blame. You ask questions before you draw conclusions, and your team knows they can come to you with problems before they become crises.
• You celebrate what you want to see more of. You understand that silence fails every time. You make a specific, public point of recognizing people when they’re living the values of this team, and you tell stories about it.
• You believe that taking care of your people is how you take care of your guests. People development is not a distraction from operations — it is the foundation of operations. The two are inseparable.

How You’ll Lead the Operation (including but not limited to):

• Serve as the division’s lead on risk management — including regulatory compliance, incident documentation, and related proceedings. You represent Boyne’s interests with clarity and discretion.
• Monitor the day-to-day and strategic operations of the Mountain Experience division, ensuring every department leader delivers a safe, efficient, and exceptional guest experience.
• Own the division’s operating and capital budgets. Invest resources intentionally, monitor results closely, and adjust strategies when needed. Every dollar should connect back to the guest or the team.
• Lead the planning and execution of on-mountain capital improvements, including snowmaking and lift infrastructure. Communicate progress and document results.
• Maintain all mountain facilities and infrastructure through consistent inspection and proactive corrective action. Don’t wait for things to break.
• Create, implement, and refine standard operating procedures and service standards that define what extraordinary looks like in every department — and hold the team accountable to them.
• Represent the Mountain Experience division to senior resort leadership and Boyne corporate. Collaborate actively and constructively to advance resort-wide goals and initiatives.
• Understand the mountain’s energy systems and actively work to reduce costs without compromising the guest experience.
• Keep the General Manager informed — promptly and completely — on all abnormal conditions, incidents, and emerging challenges.

How You’ll Lead: LEADS in Practice

LEADS is Boyne Mountain’s leadership framework — five principles that define what leadership looks and feels like here. As VP of Mountain Experience, LEADS is the lens through which you make decisions, develop your team, and set the culture of your division.

• Long-Term Thinking — You’re not just managing this season. You’re building a division — across every department, every facility, and every team — that will outlast you. You create policies, develop people, and make decisions with an eye on where this resort needs to be three years from now, not just three weeks from now. You proactively improve operations, mitigate risk, and provide a safe environment for everyone in your charge — whether they’re on the mountain, in the maintenance shop, or anywhere else under your umbrella.
• Excellence in Execution — You set clear expectations and you hold them. Your direct reports never wonder what success looks like in their roles because you’ve told them, written it down, and revisited it consistently. You address gaps early, directly, and with care. Standards are met or exceeded — and when they’re not, you know why and you’re already working on it.
• Attitude is Everything — You bring your best self to work, because your team takes their cue from you. You stay calm under pressure, adapt in a constantly changing environment, and lead with Kindness, Respect, and Professionalism (KRP) — even when it’s hard, especially when it’s hard. You are the example.
• Develop Great People — Your greatest legacy won’t be the infrastructure you built or the seasons you had. It will be the leaders you developed. You know what motivates each person on your team, you build meaningful development plans, and you hire as if every seat matters — because it does. You invest in people’s growth as deliberately as you invest in the mountain’s infrastructure.
• Serve First — You believe the best leaders make themselves useful to their teams, not the other way around. You ask what your people need to succeed and you remove the obstacles in their way. You create an environment where every team member has the tools, training, and belonging to do their best work — because you know that’s what makes the guest experience extraordinary.

How You’ll Keep Everyone Safe

Safety is not a program at Boyne Mountain — it is a value that lives in every inspection, every training, and every decision made on this mountain. As VP of Mountain Experience, you set the standard for what that looks like.

• You are the Incident Commander of the Resort. You prepare your team for emergencies before they happen, and you respond with clarity and calm when they do.
• Create, maintain, and regularly train on Emergency Action Plans across the division. Plans that live in a binder don’t save people.
• Ensure full compliance with MIOSHA, ANSI B77.1, the Michigan Ski Area Safety Act, FERC, FAA, and all applicable local, state, and federal regulations — not as a checklist, but as the minimum standard below which this division never falls.
• Model safe behavior every day. Your team is watching. The standard you walk past is the standard you accept.

Qualifications

Education and/or Experience

• Associate degree or equivalent from a two-year college or technical school plus 4 years of experience in resort/mountain operations; OR 6 years of related resort/mountain operations experience; or an equivalent combination of education and experience.
• At least 3 years of supervisory experience, including direct leadership of multi-department teams.

Certificates, Licenses, Registrations

• Valid Driver’s License and ability to pass motor vehicle records check
• Current CPR/AED certification within 6 months of hire
• First Aid certification, or higher, within 6 months of hire
• Obtain OEC/EMT certification within one year of hire

Other Requirements

• Must be able to ski/ride proficiently at an intermediate level or higher.
• Have a proven track record of maintaining a calm, professional demeanor in stressful situations.
• Friendly, personable, and empathetic — genuinely so.
• Passionate about winter sports, the outdoors, and/or hospitality.
• Have excellent written and verbal communication skills (English); bi-lingual desired.
• Able to work a flexible schedule, including weekends, with varying hours based on season and project demands.
• Can articulate a personal leadership philosophy — not a rehearsed answer, but a lived set of beliefs about how you lead and why.
• Ability to maintain confidentiality — in personnel matters, operational decisions, legal proceedings, and any sensitive information encountered in this role.

Who You Are

Before we describe what you'll do, we want to describe who you are - because we can teach operations, but we can't teach character. You lead by LEADS - not as a framework you recite, but as five commitments your team would recognize in your behavior without being told the names.

• You lead yourself first. You have a clear, personal leadership philosophy that you can articulate and that the people around you would recognize in your daily behavior. You hold yourself to a higher standard than you hold anyone else.

• You are present. You don't lead from behind a desk. Your team members know your name, and you know theirs. You show up on the mountain, in the maintenance shops, in the lift shacks, on the grounds - wherever your people are working - not to check on them, but to connect with them.

• You lead with curiosity, not judgment. When something goes wrong, your first instinct is to understand, not to blame. You ask questions before you draw conclusions, and your team knows they can come to you with problems before they become crises.

• You celebrate what you want to see more of. You understand that silence fails every time. You make a specific, public point of recognizing people when they're living the values of this team, and you tell stories about it.

• You believe that taking care of your people is how you take care of your guests. People development is not a distraction from operations - it is the foundation of operations. The two are inseparable.

How You'll Lead the Operation (including but not limited to):

• Serve as the division's lead on risk management - including regulatory compliance, incident documentation, and related proceedings. You represent Boyne's interests with clarity and discretion.

• Monitor the day-to-day and strategic operations of the Mountain Experience division, ensuring every department leader delivers a safe, efficient, and exceptional guest experience.

• Own the division's operating and capital budgets. Invest resources intentionally, monitor results closely, and adjust strategies when needed. Every dollar should connect back to the guest or the team.

• Lead the planning and execution of on-mountain capital improvements, including snowmaking and lift infrastructure. Communicate progress and document results.

• Maintain all mountain facilities and infrastructure through consistent inspection and proactive corrective action. Don't wait for things to break.

• Create, implement, and refine standard operating procedures and service standards that define what extraordinary looks like in every department - and hold the team accountable to them.

• Represent the Mountain Experience division to senior resort leadership and Boyne corporate. Collaborate actively and constructively to advance resort-wide goals and initiatives.

• Understand the mountain's energy systems and actively work to reduce costs without compromising the guest experience.

• Keep the General Manager informed - promptly and completely - on all abnormal conditions, incidents, and emerging challenges.

How You'll Lead: LEADS in Practice

LEADS is Boyne Mountain's leadership framework - five principles that define what leadership looks and feels like here. As VP of Mountain Experience, LEADS is the lens through which you make decisions, develop your team, and set the culture of your division.

• Long-Term Thinking - You're not just managing this season. You're building a division - across every department, every facility, and every team - that will outlast you. You create policies, develop people, and make decisions with an eye on where this resort needs to be three years from now, not just three weeks from now. You proactively improve operations, mitigate risk, and provide a safe environment for everyone in your charge - whether they're on the mountain, in the maintenance shop, or anywhere else under your umbrella.

• Excellence in Execution - You set clear expectations and you hold them. Your direct reports never wonder what success looks like in their roles because you've told them, written it down, and revisited it consistently. You address gaps early, directly, and with care. Standards are met or exceeded - and when they're not, you know why and you're already working on it.

• Attitude is Everything - You bring your best self to work, because your team takes their cue from you. You stay calm under pressure, adapt in a constantly changing environment, and lead with Kindness, Respect, and Professionalism (KRP) - even when it's hard, especially when it's hard. You are the example.

• Develop Great People - Your greatest legacy won't be the infrastructure you built or the seasons you had. It will be the leaders you developed. You know what motivates each person on your team, you build meaningful development plans, and you hire as if every seat matters - because it does. You invest in people's growth as deliberately as you invest in the mountain's infrastructure.

• Serve First - You believe the best leaders make themselves useful to their teams, not the other way around. You ask what your people need to succeed and you remove the obstacles in their way. You create an environment where every team member has the tools, training, and belonging to do their best work - because you know that's what makes the guest experience extraordinary.

How You'll Keep Everyone Safe

Safety is not a program at Boyne Mountain - it is a value that lives in every inspection, every training, and every decision made on this mountain. As VP of Mountain Experience, you set the standard for what that looks like.

• You are the Incident Commander of the Resort. You prepare your team for emergencies before they happen, and you respond with clarity and calm when they do.

• Create, maintain, and regularly train on Emergency Action Plans across the division. Plans that live in a binder don't save people.

• Ensure full compliance with MIOSHA, ANSI B77.1, the Michigan Ski Area Safety Act, FERC, FAA, and all applicable local, state, and federal regulations - not as a checklist, but as the minimum standard below which this division never falls.

• Model safe behavior every day. Your team is watching. The standard you walk past is the standard you accept.

Education and/or Experience

• Associate degree or equivalent from a two-year college or technical school plus 4 years of experience in resort/mountain operations; OR 6 years of related resort/mountain operations experience; or an equivalent combination of education and experience.

• At least 3 years of supervisory experience, including direct leadership of multi-department teams.

Certificates, Licenses, Registrations

• Valid Driver's License and ability to pass motor vehicle records check

• Current CPR/AED certification within 6 months of hire

• First Aid certification, or higher, within 6 months of hire

• Obtain OEC/EMT certification within one year of hire

Other Requirements

• Must be able to ski/ride proficiently at an intermediate level or higher.

• Have a proven track record of maintaining a calm, professional demeanor in stressful situations.

• Friendly, personable, and empathetic - genuinely so.

• Passionate about winter sports, the outdoors, and/or hospitality.

• Have excellent written and verbal communication skills (English); bi-lingual desired.

• Able to work a flexible schedule, including weekends, with varying hours based on season and project demands.

• Can articulate a personal leadership philosophy - not a rehearsed answer, but a lived set of beliefs about how you lead and why.

• Ability to maintain confidentiality - in personnel matters, operational decisions, legal proceedings, and any sensitive information encountered in this role.