Agent Banking Manager

• To implement and drive the Agency Banking business plan in country whilst monitoring and maintaining the client experience and growing the distribution partnership base. This would include understanding of current distribution partnerships, agents, transactions, revenue and profitability of agency banking in country.
• Design, plan and formulate strategies to achieve the bank’s Agent Banking and financial inclusion business goals
• Responsible for the delivery of Agent Banking targets and overall business performance of the Bank’s @ease Agent Network
• Responsible for the growth and expansion of the Bank’s @ease Agent Network
• Set up the business road map, develop the products and execute the marketing strategies for Agent Banking
• Monitor and ensure all compliance policies related to Agent Banking
• Liaise with Agents and related stakeholders to implement the Agent Banking strategy
• Carry out Trainings on Agent Banking
• Liaise with stakeholders at all levels within and outside the bank towards the successful implementation of the Agent Banking and Financial
• Inclusion strategies of the Bank
• Liaise with all relevant stakeholders in ensuring the successful implementation of marketing, sales and activation plans
• Design initiatives, promos and market activations that will increase transactions and lead to increased brand visibility
• Develop and maintain effective relationships with the agent network to ensure customer acquisition and product adoption at agent locations and through other self- service channels (USSD & Mobile app)
• Represent the business on all Virtual Banking and Agent banking related matters at different forums within and beyond Stanbic IBTC Bank
• Identify alliances and partnerships through which to increase brand visibility and grow the bank’s market share
• End to end management of the proposition liaising with stakeholders in ensuring all the offerings (Pensions, Mutual funds, insurance, loans,etc) are readily available, suitable for the target market and that the transaction channels are available and seamlessly accessible
• Closely monitor performance, appraise market acceptance, use feedback to initiate modification or enhancements
• Develop MIS reports for portfolio analysis to assist management in decision making and optimisation of the proposition
• Liaise regularly with branch staff, Agents and all stakeholder channels to ensure smooth product sales and customer management
• Ensure continued adherence to governance and compliance in line with regulatory and bank policy
• Carry out periodic market survey to ascertain how competitor’s offering or market changes is impacting on the proposition

Type of Qualification: First Degree (Bsc)
Field of Study: Banking

Experience Required
Client Coverage
Personal and Private Banking
8 - 12 years

• Experience in product & management, and retail banking would be an added advantage.
• Strong communication and interpersonal skills are crucial.
• The ability to build and maintain relationships

Behavioural Competencies:

• Generating ideas & Adopting Practical Approaches
• Checking Things
• Convincing People
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Producing Output
• Upholding Standards

Technical Competencies:

• Client Retention
• Client Servicing
• Customer Understanding (Consumer Banking)
• Process Analysis and Redesign
• Product Knowledge (Consumer Banking)
• Risk Awareness
• Risk Identification