Technical Solutions Manager

Job Requirements

We’re looking for a Technical Solutions Manager (TSM) to join our team. Our TSM needs to be a highly motivated, personable, and curious individual. This is a key role on our team to educate customers, refine the current offering, assist sales during the pre-sales process, play a vital role in client requirements gathering for integrations, and working with the development team to ensure deliverables are being met in accordance to requirements. In this role, you will work with the sales team and be the technical subject matter expert (SME), and support in the sales life-cycle. You will participate in customer meetings during the pre-sales phase to present the technical product features and answer questions. You will provide the required technical documentation & questionnaires to customers and explain the same to customers (if required). You will assist with RFPs & Proposals by contributing to technical sections of the proposals. In this role, you will present product technology and application integrations to customers and complete security questionnaires for prospects and existing clients. TSMs will also assist in the regulatory accreditation processes, work on automation of integration processes, and help Sales Engineering, Account Management, Customer Success and Implementation Managers with technical aspects of the product.

Work Experience

To be successful in this role, you will need the following

Hands-on technical experience.

Experience with SSO, SLL, URL Structure, and SOAP UI/Testing Tools.

Understanding of Java & Web technologies. You are NOT expected to write code, but you need to understand the technical requirements and answer all technical questions. Phenom products and specific technical training will be provided.

Exposure to application integration using different methods including API and Web Services. Mapping an integration.

Fantastic communication and customer relationship skills.

Experience in Talent Acquisition/Human Resources technology is a real plus.

Ability to work in a fast pace environment with minimal supervision.

Can work various hours/days and the ability to multi-task.

Education

Bachelor's Degree Preferred

About Company

Phenom People is the leader in Talent Experience Management (TXM). We’re a fast-growing startup on a mission to help a billion people find the right job. As a category creator, our goal is to educate talent leaders on the benefits of TXM and how it helps solve the pain points for candidates, recruiters, employees, and management.

We’re also an awesome place to work: Among many other honors, we have been awarded Philadelphia’s Top Work Places for 2019 by Philly Mag, #1 Best Company Outlook in PA in 2019 by Comparably, and #5 in Inc. 5000's Best Workplaces in the Greater Philadelphia Area in 2018.

Phenom People delivers the Phenom Talent Experience Management (TXM) platform to transform the talent journey from interested candidates to thriving employees to enthusiastic brand advocates, while helping HR break the stereotype of being a cost center instead of a revenue generator.

Redefining the entire talent experience through a single platform approach, Phenom’s TXM platform provides companies with a unified solution which delivers a Career Site, CRM, CMS, Chatbot, SMS, Internal Mobility & Referrals, University Recruiting, Talent Analytics, and AI. Our platform is built on artificial intelligence (AI), which drives personalization, automation, and accuracy for candidates, recruiters, employees, and management.

We believe people should be happy and inspired by their jobs—just as we are. That simple belief fuels our collective desire to fundamentally transform the talent journey, and achieve our mission to help a billion people find the right

Disclaimer

We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.