Customer Success Manager

Job Requirements

We’re looking for a Customer Success Manager to join our team and work with our phenomenal Enterprise clients and join in the disruptive technology and thought leadership in the Global Talent Experience Management Cloud Platform.

Processes across all teams including procedures, internal service level agreements and productivity and quality metrics

Collaborate and build relationships among Success, Sales and Support to deliver exceptional service

Partner with Account Management to manage an integrated, complementary account management strategy focused on phenomenal customer satisfaction

Partners with all Customers to drive business value

Lead the support function to establish expectations that provide timely, professional and accurate reactive support to all Customers.

Work in a high energy, crazy-fun, and agile team environment. it’s a fast-paced, with new projects popping up quickly and tight deadlines always around the corner.

We are proud to offer employees a flexible work structure, but value responsibility and hard work above all else.

Work Experience

To be successful in this role, you will need the following

A minimum of 3-5 years related experience in recruitment/talent acquisition or working in a Customer Success Manager capacity in a saas environment

Experience implementing technology and ensuring adoption of new technology

Proven success in leading high-performance teams, achieving results through others, and being a strong team player

Previously successful in team building, scaling, management, coaching and mentorship

Ability to organize and manage multiple, and at times competing priorities

Experience using technology, metrics and reporting to manage a customer support function.

Excellent product and process knowledge

What's in it for you?

Competitive salary

Gain experience rapidly

Work directly with executive team

Education

Bachelor’s Degree or relevant work experienced preferred

Benefits

About Company

Phenom People is the leader in Talent Experience Management (TXM). We’re a fast-growing startup on a mission to help a billion people find the right job. As a category creator, our goal is to educate talent leaders on the benefits of TXM and how it helps solve the pain points for candidates, recruiters, employees, and management.

We’re also an awesome place to work: Among many other honors, we have been awarded Philadelphia’s Top Work Places for 2019 by Philly Mag, #1 Best Company Outlook in PA in 2019 by Comparably, and #5 in Inc. 5000's Best Workplaces in the Greater Philadelphia Area in 2018.

Phenom People delivers the Phenom Talent Experience Management (TXM) platform to transform the talent journey from interested candidates to thriving employees to enthusiastic brand advocates, while helping HR break the stereotype of being a cost center instead of a revenue generator.

Redefining the entire talent experience through a single platform approach, Phenom’s TXM platform provides companies with a unified solution which delivers a Career Site, CRM, CMS, Chatbot, SMS, Internal Mobility & Referrals, University Recruiting, Talent Analytics, and AI. Our platform is built on artificial intelligence (AI), which drives personalization, automation, and accuracy for candidates, recruiters, employees, and management.

We believe people should be happy and inspired by their jobs—just as we are. That simple belief fuels our collective desire to fundamentally transform the talent journey, and achieve our mission to help a billion people find the right job.

Disclaimer

We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.