Custom Parts Specialist

The Life Sciences Service Custom Parts Specialist is responsible for driving world-class fulfillment of service spare parts transactions to enable high levels of customer satisfaction. Through strong collaboration with global supply chain, manufacturing sites, OEM/Suppliers, Global Services and Genpact. The custom parts team (CPT) supply our customers through the service organization with non-regular spare parts. The CPT member overlook and handle the whole chain from request to final delivery.

Essential Responsibilities

• Interact with suppliers and our experts for fast response to the service organization on customized spare parts
• Customer focus from start to the end through the whole chain
• Ensure regular communication updates around custom parts status to stakeholders/customers
• Contribute to the development and improvement of the quoting process
• Responsible for creating the format for all packaging material used for custom spare part deliveries

Qualifications/Requirements

• Relevant work experience
• Some experience in project management or direct or indirect people leadership
• Self-motivated, self-starter with the ability to work independently and learn quickly
• Understand that the customers determine our success
• Knowledge on engineering design principles, architectures and advancements in engineering concepts and technologies
• Effective communication skills and boundless behaviour—ability to present ideas and cases clearly and concisely
• Experience of working in project teams meeting deadlines and deliverables
• Fluent speaking and writing in English language

Desired Characteristics

• Technical degree such as BSc in Engineering or similar (or equivalent knowledge/experience)
• Experience working in a Service or Systems Engineering team
• Experience of PDM-systems (Magic)
• Experience of defining requirement specifications
• Proven ability to work cross-functionally
• Demonstrated supplier and manufacturing interface skills
• Excellent communication, influencing skills and ability to gain buy-in for initiatives
• Proven LEAN skills
• Demonstrated problem-solving and leadership skills