Night Auditor

As a Night Auditor, you will play a key role in supporting overnight operations, assisting the Night Manager and ensuring a seamless, safe, and luxurious experience for all guests. You will be the main point of contact for overnight arrivals, departures, and guest requests, maintaining accuracy and attention to detail throughout your shift.

In this role, you will:

• Welcome late arrivals and farewell early departures, creating warm and personalised guest experiences

• Manage daily reconciliation of hotel outlets and complete nightly revenue postings

• Prepare and distribute audit reports accurately and efficiently

• Confirm reservation details and accounts for in-house guests, ensuring all information is correct

• Collate departure paperwork and liaise with the Front Office team

• Respond promptly to guest enquiries and requests, maintaining a solution-focused approach

• Ensure an effective handover to the Night Manager at the start and end of your shift

• Maintain safety and security standards overnight, supporting the Night Manager

• Previous experience in a Night Auditor or similar front office role

• Enthusiasm for delivering exceptional guest experiences with attention to detail

• Excellent communication skills, both written and verbal

• High level of computer literacy; experience with Opera Cloud PMS preferred

• Calm and professional under pressure, with the ability to solve problems efficiently

• Availability to work a 7-day rotating roster from 11:00pm to 7:00am

What’s in it for you...

• Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
• A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
• Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!