Customer Response Team (CRT) Group Leader

Introduction to the job

China CRT is a new established team for China program, it will take over CRT R&R from Taiwan D&E from Q4 2026. its mission is cover all China region HMI installed base and NPI system from D&E support perspective.

Role and responsibilities

1. Lead CRT team for HMI China field issue escalation solving.

2. Further building up CRT competence.

3. Closely collaboration with HMI field CS and TW DE.

4. Work together with BJ D&E team to drive structure issue solving.

5. Team management and daily operation.

Education and experience

Bachelor or Master degree(preferred) in engineering related field(Electrical Technology, Mechatronics, Mechanical Engineering, etc.), 5~10 years experience in HMI CS, GSC or D&E field, and deep understand e-Beam system and field situation. At least 3 years leadership role and experience.

Skills

1. e-Beam inspection and metrology system knowledge.

2. Matured leadership skills for small size team(10 FTE).

3. Deep understand e-Beam tool field and customer situation.

4. Good communication, coordination and stakeholder management skills.

5. Motivated, pro-active, self-driven, and flexible.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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