Accounts Receivable Specialist

The Accounts Receivable Specialist is a full-time, on-site role based at Sofitel New York in New York, NY. This role is responsible for managing the hotel’s accounts receivable processes, including generating and issuing invoices, applying payments, reconciling guest and corporate accounts, and monitoring aging reports. The specialist will follow up on outstanding balances, coordinate timely collections with corporate clients and travel partners, and address billing inquiries with clarity and professionalism. Daily tasks include verifying billing accuracy, handle guest inquiries, chargebacks, and folio requests, preparing adjustments and credit memos, maintaining detailed records in the financial systems, and supporting month-end closing activities. The role partners closely with the Finance, Sales, Front Office, and Events teams to ensure accurate billing, compliance with hotel and Accor policies, and excellent internal and external customer service.

This position will pay between $32-$35/hour.

• Strong proficiency in Finance and Invoicing, with experience managing billing cycles and account reconciliations.
• Demonstrated Analytical Skills to review aging reports, identify discrepancies, and resolve account issues efficiently.
• Effective Communication skills for interacting with clients, internal teams, and external partners in a clear, professional manner.
• Experience with Debt Collection, including courteous and persistent follow-up on overdue balances and payment arrangements.
• Previous experience in hospitality, hotels, or related service industries preferred.
• Familiarity with property management systems, accounting software, and MS Excel. 
• High attention to detail, strong organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Associate or bachelor’s degree in Accounting, Finance, Business, or a related field preferred, or equivalent relevant experience.

Our Culture / Be ALL you are with ALL your Heart

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.
• We care for the world around us: our teams, our guests, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
• All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.

The hotel is unable to assist candidates in obtaining work authorization documents. 

Visa Requirements: Must be legally eligible to work in the United States.