Team Lead Client Service Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. Overview The Client Service Team Lead is a senior client service professional responsible for managing a book of business while providing leadership support to the Client Service team. This role serves as a key escalation point for complex client issues, delivers technical expertise, and mentors team members to ensure consistent, high-quality service delivery. The Team Lead partners with leadership to drive operational excellence, support team performance, and enhance client satisfaction through data insights, workflow coordination, and continuous improvement. How you'll make an impact Serve as the primary escalation point for complex client service and coverage issues Provide technical guidance on service standards, workflows, and client communications Manage an assigned book of business with high-quality, consistent service delivery Build strong client relationships through proactive communication Coach and mentor team members; support onboarding and training Coordinate workflows to ensure balanced workloads and timely service Analyze service metrics and trends to identify improvements Ensure compliance with internal procedures and regulatory requirements Partner with stakeholders to drive client retention and satisfaction Independently manages a a full book of business Acts as a trusted technical resource Exercises judgment on escalated issues and priorities Influences outcomes without direct people management About You Extensive experience in insurance client service or account management Active Property & Casualty (P&C) license required Strong knowledge of insurance products and service processes Experience handling complex client issues and supporting team development Ability to use data and reporting to drive decisions Key Competencies Advanced client service and coverage expertise Strong coaching and problem-solving skills Analytical and decision-making capabilities Effective communication and stakeholder influence Strong organization and attention to detail Collaborative mindset and continuous improvement focus Serve as the primary escalation point for complex client service and coverage issues Provide technical guidance on service standards, workflows, and client communications Manage an assigned book of business with high-quality, consistent service delivery Build strong client relationships through proactive communication Coach and mentor team members; support onboarding and training Coordinate workflows to ensure balanced workloads and timely service Analyze service metrics and trends to identify improvements Ensure compliance with internal procedures and regulatory requirements Partner with stakeholders to drive client retention and satisfaction Independently manages a a full book of business Acts as a trusted technical resource Exercises judgment on escalated issues and priorities Influences outcomes without direct people management Extensive experience in insurance client service or account management Active Property & Casualty (P&C) license required Strong knowledge of insurance products and service processes Experience handling complex client issues and supporting team development Ability to use data and reporting to drive decisions Key Competencies Advanced client service and coverage expertise Strong coaching and problem-solving skills Analytical and decision-making capabilities Effective communication and stakeholder influence Strong organization and attention to detail Collaborative mindset and continuous improvement focus