Sales Analyst

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? The more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Customer Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject all forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

YOUR TASKS

• Provide support to the Manager in extracting, manipulating, and analysing large amounts of data from various sales and sales-related databases.
• Manage revenue and shipment growth through upselling and cross-selling tactics to exceed assigned targets.
• Manage large volumes of data and manipulate them for various purposes, including building databases and data warehouses for analysis and archival purposes.
• Collate reports from individual sales teams and prepare consolidated reports for Management.
• Understand various internal systems and their linkages to extract appropriate data as and when required.
• Monitor sales processes and activities, ensuring systems used to measure these activities are updated and capture all key indicators and relevant measurements.
• Analyse reports and highlight areas of opportunity or concern to Management for action.
• Prepare information in an organised and systematic manner for a diversified audience.
• Support the CPR team in driving revenue growth through sales reporting and process management.
• Provide training and tools to the sales team to strengthen cross-border sales capabilities.
• Develop standardised reports and dashboards (Power BI) to improve productivity and generate customer insights.
• Manage sales support projects and maintain customer databases.
• Assist with monthly incentive calculations and annual target setting.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness, and empathy.
• Well-developed relationship-building skills and the ability to network with multiple levels of an organisation and across business units.
• Preferably holds a Degree in Business, Marketing, Statistics, or a related discipline.
• Good spoken and written communication skills in English and Bahasa Malaysia.

OUR OFFER

• Strong career support in an international environment.
• Great culture and colleagues.
• Comprehensive benefits programme.