Client Services Technology Intern/Co-op - Undergraduate - Remote

Job Description

The Position

CANDIDATE SHOULD BE LOCATED in the Eastern U.S.

We are looking for a motivated and detail-oriented intern to support our Client Services team across three key pillars: Global Service Transition, Data Analytics, and Knowledge Management. This role offers hands-on exposure to enterprise operations, stakeholder communication, and data-driven decision-making in a fast-paced, global environment.

Responsibilities

Global Service Transition

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Track project transitions end-to-end and publish regular reporting for stakeholders to assess success and identify improvement opportunities

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Prepare business presentations and communicate project updates to frontline operations teams

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Coordinate awareness of scheduled maintenance windows with frontline support to ensure alignment on system availability and reduce unnecessary escalations

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Maintain thorough documentation of transition plans, progress, and completion milestones

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Identify and contribute to process improvements in project transitions, including the exploration and application of AI tools for increased efficiency

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Actively participate in planning and executing global, regional, and local project transitions with a focus on support readiness and end-user experience

Data Analytics

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Conduct A/B data integrity and quality assurance testing

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Monitor KPIs and develop presentations for stakeholder reporting

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Build and refine statistical models for KPI tracking and outlier analysis

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Document all analytical processes, methodologies, and findings clearly and consistently

Knowledge Management

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Learn and apply enterprise best practices for knowledge creation, maintenance, and governance

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Actively participate in the end-to-end knowledge production process, from content development through publication and review

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Solicit feedback from stakeholders and end users and implement improvements to existing knowledge assets

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Leverage data and customer feedback to identify knowledge gaps, anticipate future content needs, and recommend proactive solutions

Required Education, Experience & Skills

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Currently pursuing a degree in Business, Information Systems, Data Analytics, Computer Science, Communications, or a related field

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Strong written and verbal communication skills; comfortable presenting to varied audiences

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Analytical mindset with interest in data quality, reporting, and process improvement

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Proficiency in Microsoft Office (Excel, PowerPoint); experience with BI or analytics tools (e.g., Tableau, Power BI, SQL) a plus

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Familiarity with knowledge management platforms or content management systems a plus

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Curiosity to explore AI tools and their practical application in operations and knowledge workflows

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Highly organized with strong attention to detail and ability to manage multiple priorities

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Collaborative team player who can also work independently

What You'll Gain

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Real-world experience in global service operations and client-facing analytics

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Exposure to enterprise-level project coordination and stakeholder communication

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Hands-on work with data modeling and reporting in a production environment

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Practical experience in knowledge management principles and content lifecycle governance

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Mentorship from experienced professionals across Client Services and Operations

#LI-Remote

Secondary Language(s) Job Description

Who We Are

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

US and PR Residents Only

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

OFCCP Pay Transparency Rule

Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

Search Firm Representatives Please Read Carefully Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Applicable to United States Positions Only: Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Annualized Salary Range (US)

$0.00 - $0.00

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status

Intern/Co-op (Fixed Term)

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.

No Travel Required

Flexible Work Arrangements

Remote Work

Shift

Valid Driving License

Hazardous Material(s)

Number of Openings

1