Compliance Officer, Operations (Bus & Microtransit) 

This requisition is expecting to fill 1 vacancy.

DUTIES & RESPONSIBILITIES:

ESSENTIAL:

Compliance and Regulatory

• Ensure contractor compliance with contract requirements, agency policies, service plans, safety standards, and regulatory requirements.
• Serve as the primary point of contact for operational compliance, overseeing adherence to service rules, procedures, work instructions, and statutory requirements.
• Support the development and updating of standard operating procedures, work instructions, and service plans due to changes in legislation, customer needs, operations, or contract terms.
• Maintain and monitor contractor compliance with training, certifications, qualifications, and competency assurance programs.
• Support special projects and service initiatives to ensure compliance with operational, contractual, and regulatory requirements.
• Fulfill Disaster Response Worker responsibilities, including supporting emergency operations during disasters.

Performance Monitoring and Reporting

• Monitor and assess contractor performance for bus and microtransit operations, including fixed-route, dispatch, reservations, and customer care.
• Analyze operational and service data, KPIs, and real-time dispatch decisions to identify trends, risks, and opportunities for improvement.
• Prepare reports, correspondence, presentations, and briefing materials for leadership and stakeholders regarding contractor performance and compliance.
• Participate in evaluating new service initiatives, expansions, or modifications through technical reports, feasibility studies, and analyses.

Contract Oversight and Vendor Management

• Review and audit contractor activities such as scheduling, dispatch decisions, vehicle assignments, and operational adjustments.
• Ensure accurate documentation of delays, service interruptions, incidents, and vehicle issues.
• Review and assess contractor corrective action reports to ensure deficiencies are resolved in accordance with policy and contract terms.

Quality Assurance and Asset Management

• Inspect contractor operations, audits, and compliance with service rules and operational standards as needed.
• Recommend operational adjustments or procedural enhancements to maintain safe, reliable service.

Safety and Risk Management

• Oversee compliance with safety standards and ensure contractor adherence to required procedures during normal operations and emergency situations.
• Support emergency response and service recovery efforts, coordinating with internal teams and external partners.
• Serve in emergency operations roles as needed, including during 24-hour EOC activations.

Stakeholder Coordination

• Coordinate with internal departments and external partners such as emergency responders, law enforcement, and service partners to ensure service reliability.
• Represent RTD at interagency, community, and stakeholder meetings related to bus and microtransit operations.
• Build strong relationships across departments to promote collaboration, accountability, and transparency in operational compliance.
• Work across multiple operational areas (Regional Operations Center, Operations, Maintenance, Service Planning & Scheduling) depending on business need.

OTHER:

• All job-related duties as assigned.

QUALIFICATIONS:

Required:

• Bachelor’s degree in Transportation, Public Administration, or Business Administration required, or an equivalent combination of education and relevant work experience.
• A minimum of three (3) years of progressively responsible experience in fixed-route bus operations, microtransit operations, transit operations, contract compliance, or service delivery. Experience must include working directly with internal and external stakeholders, contractors, and regulatory agencies.
• Experience supporting or monitoring contracted bus or microtransit services, including contractor performance oversight, service delivery monitoring, compliance management, and coordination of operational improvements.
• Experience with contract administration and vendor oversight, including reviewing corrective action reports, assessing compliance with contract provisions, and supporting continuous improvement initiatives.
• Knowledge of applicable local, state, and federal regulatory requirements governing bus and microtransit operations, including FTA, APTA, ADA, EPA, and OSHA or other relevant safety and operational standards.
• Must have a valid Colorado driver's license with no more than 4 moving violations in the past three 3 years; cannot have a violation of driving under the influence of alcohol and/or drugs within the last 5 years.

KNOWLEDGE, SKILLS and ABILITIES:

• Strong knowledge of bus and microtransit operations, including transit center and station operations, scheduling, dispatch, customer care, service delivery, and operational reliability requirements.
• Knowledge of contract administration, vendor oversight, and performance-based service management within a public-sector transit environment.
• Knowledge of applicable local, state, and federal laws, regulations, and requirements governing bus and microtransit services, including ADA, FTA, APTA, EPA, and OSHA safety and compliance standards.
• Ability to monitor and evaluate contractor performance, ensure compliance with policies, procedures, work instructions, and contract provisions, and track corrective actions and performance metrics.
• Ability to analyze operational and compliance data, identify trends, risks, and root causes of service incidents or failures, and recommend improvements, operational efficiencies, and corrective strategies.
• Proven ability to collaborate effectively across internal departments, contractors, external agencies, and stakeholders to resolve operational and compliance issues, coordinate service changes, and ensure alignment with agency goals.
• Ability to develop, implement, and maintain compliance manuals, policies, procedures, and work instructions to ensure contractor adherence to contractual, regulatory, and statutory requirements.
• Strong written and oral communication skills, including the preparation of reports, correspondence, presentations, and briefing materials for executive leadership, internal stakeholders, and external agencies.
• Ability to exercise sound judgment, make timely, well-reasoned decisions, and act as a lead point of contact for operational incidents, service disruptions, and emergency situations.
• Ability to manage multiple projects, tasks, and operational issues simultaneously, prioritizing workload with attention to detail.
• Proficient with Microsoft Office Suite and other business systems used for reporting, compliance tracking, and performance monitoring.
• Ability to maintain confidential information with discretion and professionalism, and to influence contractors and stakeholders to ensure compliance, accountability, and continuous improvement.

OTHER:

An equivalent combination of education, experience, knowledge, skills, abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• Worker is subject to varying inside and/or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees).
• Work is performed both inside and outside. Subject to weather.
• Ability to independently travel between multiple locations as required by operational needs.  

CAREER MAP:

Based on job performance, experience, education and position availability the next step on the career map for this position may be:

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