Senior Technical Analyst, Enterprise and Security, Information Services - Full Time (1.0) / Analyste technique principal ou principale, Entreprise et sécurité, Services d’information –à temps plein (1,0)

Compensation Pay Range:

$41.93-$50.97

Job Description:

Please Note: If you are a current CHEO employee with access to Workday, please apply to this posting via the Workday application as an internal applicant using the Jobs Hub.

To successfully apply for this position, please submit your application by 11:59 pm the day before the advertised closing date in the posting to ensure your application is received. 

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.
 
CHEO is one of the few stand-alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.
 
Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world-class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health-care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

JOB DESCRIPTION

CHEO relies heavily on information technology to accomplish its mission of ensuring the best life for every child and youth. As a key member of the information technology (IT) support team, you will be providing advanced level support (Level 3) for breadth of Microsoft Server services and specializing in Microsoft Windows Server and Domain Services with a focus on Identity and Access Management.

Key areas or responsibility include:

• Perform a variety of system administration functions that would include the installation of operating systems, databases, applications and software patches, establishing and monitoring backup and recovery procedures, and perform any system reconfigurations resulting from various server assessments
• Monitor the enterprise systems to ensure that adequate resources and optimized performance and uptime.
• Active Directory, Group Policy, Access Control, Domain Controller, Multi-factor Authentication and Privileged Access Management.
• Print and File System Management.
• Private/Public Key Infrastructure Management
• Managing Microsoft Entra ID
• Writing and using PowerShell for day to day operations and administrative responsibilities
• Ensure hardening of systems based on standards set out by Cyber Security Team.
• Conduct comprehensive evaluations of this technology to determine its suitability within our environment.
• Develop detailed standard operating procedures and supporting documentation to facilitate the transfer of knowledge between various staff members.
• Provide training to a variety of individuals having diverse technical or educational backgrounds
• Assume project coordination responsibilities for projects related to the systems and networking support function
• Assume other related responsibilities that may be assigned by department management

In addition to these responsibilities, you will be provided opportunities to work with our technology experts and Leadership on a diverse set of initiatives to help improve our services.

QUALIFICATIONS

• Criminal Record Check (Essential)
• University Degree or College Diploma in a discipline related to computer technology, or equivalent applied experience combined with formal courses of instruction (Essential)
• 3 to 5 years of progressive experience in a technical support supplemented by various courses and certifications from recognized training organizations. (Essential)
• In depth knowledge of Microsoft Windows Server Operating and Windows Domain Services. (Essential)
• Excellent written and verbal communication skills (Essential)
• Strong analytical and project coordination skills (Essential)
• In depth knowledge of Active Directory, Group Policy and Access Control Management (Essential)
• Experienced PKI Administrator (Preferred)
• Exceptional knowledge of Microsoft Entra ID (Preferred)
• Proficient in PowerShell scripting (Preferred)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre-screening and evaluation process.  This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.
 

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.    

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process and welcome interest from all qualified applicants.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at TalentAcquisition@cheo.on.ca. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

We thank all those who apply, however, only those to be interviewed will be contacted.