Legal Counsel - Regulatory Implementation

We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.

There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.

The Legal Counsel supports the day-to-day regulatory activities of VodafoneThree. The role involves providing high-quality, expert, practical, legal and regulatory advice across VodafoneThree's consumer and enterprise business, supporting the design and delivery of compliant customer journeys, and contributes to embedding regulatory governance in commercial decision making.  

The Legal Counsel acts as a trusted advisor to commercial, product, marketing and technology teams, translating complex regulatory obligations into clear and actionable guidance. You will business partner and act as a key regulatory advisor on consumer-facing proposition design, terms and conditions and communications.  

The ideal candidate will be a qualified lawyer with experience in UK consumer protection law and Ofcom regulatory frameworks. They should have an understanding of telecoms products, customer journeys and the regulatory and legal frameworks that govern them. The role demands exceptional communication skills, the ability to influence cross-functional stakeholders, and a proven track record of successfully designing and implementing compliant product journeys and governance frameworks. KPIs include customer journey compliance, regulatory sign-off SLA, enforcement risk management, and integration compliance.  

What you’ll do. 

• Regulatory implementation: Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA rules. Ensure that approach aligns to strategic goals. 

• Advisory & Documentation: draft, review and approve customer-facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation.  

• Commercial Governance: Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively.  

• Integration Compliance: Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses.  

• Stakeholder Engagement: Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing, Technology and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery.  

• Continuous Improvement: Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business. 

Who you'll be.

• Qualified lawyer with experience working within a specialist legal or regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks.  

• Understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them.  

• Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale. Skilled in balancing compliance requirements with commercial and operational realities.  

• Proven ability to interpret legal, regulatory, and technical requirements. 

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Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email jobs@three.co.uk for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

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