Merchants Integration Officer

Who we are

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi , have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people . Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.

We are looking for a customer-oriented Service Desk Technician to provide first-line IT support to internal users. The role focuses on resolving incidents, supporting Microsoft 365 environments, and ensuring a smooth user experience.

What You’ll do

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Assist with integrating tbi bank's payment method on new and existing online merchants' platforms.

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Provide first-level support to merchants facing issues with implementing or using the online payment method.

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Manage communication between tbi bank, merchants, and developers to ensure smooth operation and integration of the payment method.

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Create, review, and maintain technical and FAQ documentation to support integration and usage.

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Register all newly signed merchants onto tbi bank's platforms and ensure their successful onboarding.

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Regularly monitor merchant integration execution, ensure follow-ups, and analyze progress to ensure seamless integration.

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Keep and report conversion rate statistics for signed merchants on a monthly basis.

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Leverage basic API technology understanding to assist in troubleshooting and facilitating integrations.

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Apply strong attention to detail and analytical problem-solving skills to identify and resolve integration challenges.