Senior Analyst, QA & Testing Services, India

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1. Functional Testing & Validation - 30%

Own functional validation strategy for complex, cross-domain deliveries spanning PAS, Billing, Claims, integrations, and batch processing

Define risk-based validation approach, coverage model, and entry/exit criteria for SIT/UAT and release sign-off in partnership with product and engineering leaders

Establish and maintain requirements-to-test traceability and ensure audit-ready evidence for regulated/financially sensitive workflows (rating, invoicing, payments)

Platform-Specific Testing (Guidewire, Duck Creek Suite, Insurity)

Serve as a platform workflow validation SME for one or more suites (Guidewire/Duck Creek/Insurity), guiding best practices for validating:

Configuration-driven rules and approvals

Product model changes and rating impacts

UI workflow behavior and role-based access considerations

Define reusable workflow validation scenario libraries for common insurance transactions and ensure consistency across teams (naming conventions, evidence standards, data setup approach)

2. Integration & Data Testing - 30%

Define integration validation strategy across downstream and third-party systems, including:

Contract expectations (fields, formats, timing)

Reconciliation rules and tolerance thresholds

Failure-mode validation (timeouts, retries, partial failures, reprocessing)

Lead batch/job readiness validation strategy (scheduling dependencies, cutoffs, backout/re-run, operational monitoring) and ensure production readiness

3. Defect Management - 30%

Lead defect triage and quality risk discussions; drive defect impact analysis and root cause hypotheses by correlating functional symptoms with configuration, integration, and data conditions

Set standards for defect quality (required insurance context such as LOB/state/effective date/coverage variables; severity and customer impact guidance)

Partner with engineering and operations to reduce recurring defect patterns through preventive testing and improved acceptance criteria

Agile & Release Support

Provide go/no-go recommendations for releases based on objective quality signals (defect aging, severity mix, regression outcomes, integration/batch readiness)

Lead UAT support approach (scenario prioritization, defect triage model, business communications) and ensure validation and sign-off of acceptance criteria

Drive hypercare playbooks (monitoring focus areas, defect swarming, rapid regression) and capture lessons learned to improve future releases

4. Teamwork & Collaboration   - 10%

Collaborate with co-workers and supervisors to meet client needs and contribute to achievement of internal team goals.

Look for opportunities to improve processes to better support clients and build knowledge and expertise in P&C insurance workflows and core platform behavior.

Foster a respectful and collaborative environment by upholding professionalism and engaging in constructive and respectful conversations.

Support a positive workplace culture by promoting open, solution-oriented communication, encouraging teamwork, and maintaining a focus on shared goals and productivity.

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