Field Surveyor - Home Claims

Job Title: Field Surveyor  
Locations: We’re looking for our future colleagues to cover one of the following regional areas – West Yorkshire/North Yorkshire, Northumberland/Scottish Borders, West Midlands/Derbyshire or Cambridge/Lincolnshire 

 

Welcome to Hastings Direct  
 

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 
 

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.  
 

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. 

Role overview   

Given our ambitions in the Home Insurance market, our Field Surveyors play a pivotal role in our success. We’re on an exciting journey of growth and therefore looking for people with the same passion for customer service that we do, so that we can keep heading in the right direction. We have a strong focus on using technology to improve the customer's journey and encourage a culture of continual development amongst our teams. Our aim is to be market leaders in everything we do!

We have a number of positions available for experienced Field Surveyors to join our team (across select locations) and help manage a portfolio claims. You’ll be accountable for delivering our claims service straight to the customer through your onsite validation of their property damage/loss. You’ll ensure your claims handling complies with consumer duty, support vulnerable customers, adheres to the field surveying specific HR policies, and have sufficient control of claims costs. We want to do what we can to ensure a straightforward outcome for all involved.

Job details – you’ll need to have demonstrable experience in:  
 

• In-depth knowledge of building construction and regulations, enabling you to independently manage domestic property claims up to £150k under delegated authority, including accurately quantifying losses and applying sound indemnity principles

• Travelling to customers’ homes to assess liability, validate damage, scope and value repairs, negotiate settlements, and coordinate appropriate solutions to support claim progression, supporting customers through what can be a difficult and emotional claims journey

• Maintaining claim records to a very high standard, ensuring all documentation, photographs, and communications are accurately captured, alongside setting and proactively managing accurate claim reserves and payments throughout the lifecycle of the claim

• Supporting the development of a network of regional surveyors and contractors by sharing technical expertise, acting as a referral point, and contributing to consistent delivery of customer service excellence and indemnity control within your region

• Using industry-leading scoping software to define building works, agree settlement outcomes with customers, or instruct contractors/loss adjusters to complete repairs in line with policy coverage and best practice

• Providing technical support on complex claims and initiatives across the field network and supply chain, and occasionally leading smaller initiatives with measurable benefits tracked over a 12-month period

Essential skills/experience:   
 

• Extensive experience in a domestic insurance field surveying role, with a proven track record of independently managing claims of varying complexity up to £150k, including validating, quantifying, and negotiating fair and evidenced settlements.

• Strong technical knowledge of building construction (building pathology), with the ability to scope works, calculate repair costs, and determine accurate claim values in line with policy coverage, building regulations, and best practice.

• Demonstrable ability to quantify insurance losses and set and maintain accurate claim reserves, ensuring financial exposure is understood and controlled from first visit through to claim conclusion.

• Proven capability to project manage complex property claims, including flood, escape of water, impact and major fire damage, ensuring timely and effective resolution.

• Exceptional customer care skills, with the ability to clearly explain technical decisions, deliver fair outcomes, and support customers through challenging and often distressing situations, including identifying and working with vulnerable customers in line with Consumer Duty principles.

The interview process

Our interview process involves the below:   

• Recruiter intro/screening call   

• 1st stage interview with hiring leader (Field Operations Manager)

• 2nd interview with one of our senior leaders 

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website  

Regrettably we are unable to offer sponsorship for this role.

 

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…  

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail  

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus  

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen  

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support  

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs  

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more...
 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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