Academic Office Coordinator

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

660 WINYAH DR

City:

ORLANDO

State:

Florida

Postal Code:

32803

Job Description:

Supports the Academic Operations departments with coordination of One-Stop inquiries, visitor triage, and office management. Welcomes visitors to the office, ensures check-in procedures are followed, and assists them as needed. Answers and routes all incoming communication into the One-Stop, including phone calls, emails, web chat, and texts, tracking inquiry data as needed. Updates databases and systems to log communication touchpoints and information for leads, applicants, and students as needed. Creates, compiles, and maintains various department reports, forms, spreadsheets, and documents. Manages communication with Student Ambassadors regarding campus tours, ensuring One-Stop staff is informed about daily tour schedules. Assists with scheduling virtual, hybrid, and in-person appointments and meetings. Regularly checks office supply stock, reorders supplies, and tracks orders. Maintains records related to vendor and consultant work, invoicing, payment, and contracts. Manages and distributes incoming and outgoing mail. Assesses and makes improvements to office task workflows to increase efficiency. Maintains the tidiness and organization of the lobby and communal areas within the One-Stop. Stays abreast of technology that enables optimal support for Academic Operations. Assists with projects and tasks requested by Academic Operations leaders. Meets regularly with Academic Operations department leaders to assess needs, present ideas, and ensure a current knowledge of university initiatives and operations that impact the scope of work. Serves on committees as assigned. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent customer service, written, and verbal communication skills [Required]

• Professional and welcoming tone, demeanor, and dress [Required]

• Ability to respond and diffuse stressful situations in a consistent, professional, and courteous manner [Required]

• Ability to smoothly coordinate office functions and communication in an environment whose workforce is located on-site, hybrid, and remote [Required]

• Strong administrative, computer and internet skills, including use of video conferencing [Required]

• Proficient use of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams) [Required]

• Detail-oriented, thorough, and excellent planning/organization skills [Required]

• Strong team player with ability to handle and prioritize multiple tasks from multiple people with flexibility [Required]

• Ability to effectively respond to time-sensitive issues and meet deadlines [Required]

• Maintain confidentiality, use discretion, and adhere to all corporate, legal, and regulatory guidelines, i.e. FERPA [Required]

• Strong editing and proofreading abilities [Preferred]

• High quality data collection practices and management of projects [Preferred]

• Knowledge in applications such as Salesforce (or other CRM), SONIS (or other SIS), OnBase, SharePoint, or Smartsheet [Preferred]

Education:

• High School Grad or Equiv [Required]

• Associate [Preferred]

Field of Study:

• in business administration, office management, or communications

Work Experience:

• 2+ years’ experience in business or academic industry, matrix environment [Preferred]

• 2+ years’ experience in office administration, hospitality management, or customer service [Required]

• Experience in postsecondary education [Required]

• Experience working with diverse work teams [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse:
https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.