Onsite Support Engineer - MRO

Job Requirements

Responsibilities

• Data Collection and Analysis: Partner with the shop team to collect and analyze shop floor data (e.g., escalations, gate TAT, rework/reject trends, material shortages) Perform trend analysis to address inefficiencies and identify areas for improvement. Develop dashboard and present weekly summary to CTP.
• Process Optimization: Collaborate with CTP to enhance workflows, minimize waste, and improve cycle times.
• Problem solving: Support CTP in diagnosing and resolving shop floor issues effectively. Facilitate communication between Engineering, Quality, Production, and Supply chain.
• Mitigation Support: Assist CTP in executing escalation mitigation trials for special procedures (including repair schemes, alternative tooling validation).
• Documentation: Work alongside CTP to identify opportunities for creating localized work instructions and checklists to streamline processes.
• LI Data Management: Collect, follow up, and coordinate shop resources. Coordinate with Planning, Tooling, Material tooling and escalate overdue items impacting TAT.
• Pre-Induction Support: Review induction EWT Workscope prior to induction Validate material availability, LLP status, SB incorporation requirements. Prepare induction documentation and forms.
• Track GEEVES SF Case Trends: Analyze and categorizes SF case data and identify recurring technical issues, high-frequency modules and process related escalations. Develop monthly trend reports.

Work Experience

Technical Skills

• Basics of Mechanical or Aerospace Engineering.
• Knowledge of Gas Turbine engine theory and aviation maintenance regulations and documentation is an advantage.
• Mandatory to speak and communicate in Mandarin and English languages.

Experience

Minimum 3 to 6 years of experience in Aviation industry or MRO shop is preferred.