People Services Coordinator

TITLE: People Services Coordinator

LOCATION: El Paso, TX (On Site)

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About The Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our world-class team of technologists, program managers, and subject matter experts are uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, TPG puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you’ll appreciate the professionalism and dedication of those you stand beside every day. Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

Job Summary:

The People Services Coordinator is critical to the smooth operation of our HR functions, supporting employees across the organization and partnering with People Services leadership to drive a positive, compliant, and inclusive workplace culture. Reporting to the People Service Manager, the PS Coordinator will lead and support a variety of HR initiatives including employee engagement, onboarding, compliance, and day-to-day HR operations

 Essential Functions:

• Assist in implementing initiatives to enhance employee engagement and workplace culture.
• Conduct employee engagement surveys; analyze results and collaborate with leadership on action planning.
• Assist with new hire orientations.
• Support employees and managers with HR-related questions and resolve issues promptly and professionally.
• Serve as a trusted point of contact for HR inquiries regarding policies and procedures.
• Assist with onboarding tasks for new hires including I-9s and E-Verify.
• Support offboarding activities and unemployment claims.
• Manage labor law postings across office locations.
• Maintain employee data integrity in HRIS (e.g., Workday), conducting regular audits and updates.
• Assist with completing employment, income, and benefit verification requests.
• Provide administrative support for all departments you support as requested
• Collect and process corporate offices invoices
• Sort documentation for billing department and submit to AP
• Provide additional coverage for the reception desk and ensuring efficient operation of the reception area responsibilities and processes
• Direct inquiries and telephone calls to the appropriate departments or staff members
• Greet and direct visitors, guests, and fellow employees in a professional and friendly manner.
• Coordinate with IT to issue employee badges and administer visitor badges when applicable
• Maintain corporate security sign-in and sign-out logs
• Assist with incoming and outgoing mail, parcels, and packages.
• Monitor and maintain the central office supply room to ensure it is well stocked, neat and organized.
• Assist with ensuring common areas are well kept
• Assist with company events.
• Assist with ordering supplies.
• Perform related duties as assigned, within your scope of practice. 

Minimum Qualifications & Skills

• Bachelor’s degree in education, Human Resources, Public Administration, or related field.
• Certification in Human Resources PLUS.
• Three (3) plus years of HR experience, preferably in a professional setting.
• One (1) year experience supporting a government contracting company.
• Knowledge of Service Contract Act (SCA) and government contracting compliance is a plus.
• Experience supporting a geographically dispersed or remote team.
• Strong working knowledge of employment legislation and HR best practices.
• Excellent interpersonal, written, and verbal communication skills.
• Proficiency in HRIS systems and Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Must possess strong computer skills in MS Office, including Excel, Word, Outlook, and Teams.
• Ability to type 55 wpm
• Proven ability to manage confidential information with discretion and professionalism.
• Strong organizational and time management skills; ability to balance multiple priorities effectively.
• Requires strong communication and interpersonal skills to effectively interact with different departments within the company, employees and with clients. Excellent verbal and written communication skills.
• Requires the ability to prioritize, have effective time management skills, meet stringent deadlines, balance multiple tasks and work in a team environment
• Strong problem-solving skills and ability to make quick, effective decisions.
• Ability to handle sensitive and difficult situations with empathy and professionalism.
• Ability to handle confidential information with discretion and integrity.
• Committed to providing outstanding customer service and representing the company in a professional manner.
• Proven experience working in a fast-paced environment where personal initiative is a critical element to success.

Conditions of employment:

• Complete a rigorous culture and competency testing process
• Complete a Drug Test
• Must be at least 21 years of age
• A valid US Driver’s license
• Have the ability to obtain a Public Trust Clearance

Security Clearance Requirements:

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Must be a U.S Citizen or Permanent Resident
• U.S Residency Requirement - 3 consecutive years in the last 5 years.
• Internal background check to the satisfaction of contract requirements, which will include but not limited to a 5 Panel Drug Test.
• Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings.

Physical Demands:

• Standing/Walking/Mobility: Must have the mobility to attend meetings with other managers and employees. Ability to stand for extended period of time when delivering presentations.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.  Management may revise duties as necessary without updating this job description.