Field Robotics Specialist

Company Overview

Gastronomous is a fast-paced, dynamic company focused on revolutionizing the quick-service restaurant (QSR) industry. Gastronomous realizes the “Kitchen of the Future” through advanced industrial automation techniques and cutting-edge technologies. Click here to see our team in-action!

Our momentum is undeniable: Deployments have increased by over 400% year-over-year, and we're entering a major phase of growth. In 2026, our team is focused on rapidly expanding deployments of our current products across California (200+ units) and launching one to two new products that advance our mission.

We are a no-nonsense team of passionate, execution-driven people. We believe that our ability to deliver, not just dream, sets us apart. Internally and externally, we do what we say we’re going to do. Our team members are empowered to act independently, make practical decisions, and move fast. We trust our people — and we build the future, one deployment at a time.

About the Role

Gastronomous is seeking a Field Robotics Specialist to play a critical role in deploying, supporting, and optimizing our autonomous cooking systems across Southern California. You will be responsible for diagnosing, repairing, and troubleshooting our in-field units — ensuring exceptional performance and reliability for our customers.

This position represents a rare ground-floor opportunity. As one of our first full-time US-based team members you will help build the foundation of our field operations — shaping service processes, supporting new deployments, and serving as a key technical partner to both customers and internal teams.

As we enter this rapid growth phase, this role offers increasing ownership and leadership responsibilities — helping to scale the local service team and define how Gastronomous supports its customers in one of our most important markets.

What You'll Do

Deployment & Installation

• Deploy, install, and calibrate Gastronomous equipment in new customer locations
• Support pilot deployments and new customer launches to ensure successful product rollouts
• Assist with product demonstrations and technical walkthroughs for prospective customers

Maintenance & Troubleshooting

• Monitor in-field units and respond promptly to issues; diagnose and resolve hardware, software, and electrical problems
• Perform routine preventative maintenance including inspection, cleaning, and wear component replacement
• Respond to service calls within guidelines that exceed customer expectations

Customer & Technical Support

• Train customers on equipment operation and maintenance
• Provide remote and on-site technical support via phone and remote access tools

Documentation & Cross-Functional Collaboration

• Maintain accurate records of all service activities, repairs, replacements, and installations
• Contribute to internal service manuals, troubleshooting guides, and spare parts strategy in collaboration with engineering and product teams
• Track and manage inventory of parts, tools, and supplies
• Share field insights and performance feedback to drive product reliability and serviceability improvements
• Support recruiting initiatives including technician hiring events and onboarding for new team members
• Participate in industry events and customer visits to support sales and product awareness

Skills & Qualifications

• Proven ability to troubleshoot mechanical, electrical, and software issues in the field
• Experience reading and interpreting functional, electrical, and mechanical diagrams
• Strong communication skills — written and verbal — with the ability to convey technical concepts clearly
• Demonstrated ability to learn new technologies quickly and adapt to a fast-changing environment
• Highly organized and self-directed; able to manage workload, prioritize tasks, and meet deadlines independently
• Collaborative team player with experience working across multidisciplinary teams
• Strong problem-solving skills and a passion for robotics and automation
• Valid California driver’s license
• Access to a personal vehicle (preferred)
• Flexible availability to respond to urgent field issues when needed
• Spanish-speaking preferred

What We Offer

• Competitive base salary
• Meaningful equity participation
• Hands-on training and personal development
• A role that evolves quickly as the company scales
• Chance to be part of a mission-driven team reinventing the future of food automation

If you are passionate about robotics and have a strong desire to provide excellent customer service, please apply today. We look forward to reading every application and welcoming a new, bright mind to Gastronomous shortly!