Partnerships Manager (LATAM)

• This role is NOT vendor partnerships . We are specifically looking for candidates with proven experience in acquiring resellers in the software industry

Location: LATAM

Role: Partnership Manager (LATAM)

Department: Sales

About Respond.io

Founded in Hong Kong in early 2017, respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100, respond.io enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At respond.io , we move fast, work smart, and always keep our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guesswork—just real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give honest feedback, and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up, help out, and drive outcomes—together.
• Build Human Connections: Work is better when we trust, care, and celebrate wins together. We’re a team!

Role Description

Respond.io is expanding rapidly, aiming for a $1 billion valuation following our successful Series A funding. We seek a visionary Partnerships Manager to nurture and support our channel partner ecosystem. The ideal candidate will drive mutual success through strong relationship management, strategic collaboration, and effective enablement.

Responsibilities

• Identify potential channel partners that align with the company's strategic goals.
• Develop and execute recruitment strategies to onboard new partners.
• Establish and maintain strong relationships with existing channel partners.
• Act as the main point of contact for partners, addressing their needs and concerns.
• Organize regular meetings, business reviews, and performance assessments with partners.
• Develop and deliver training programs to educate partners on the company's products, services, and sales processes.
• Provide ongoing support and resources to partners to ensure their success.
• Collaborate with partners to develop and execute joint business plans to drive sales and market penetration.
• Monitor and analyze partner performance metrics, providing insights and recommendations for improvement.
• Achieve sales targets and revenue goals through effective partner management.
• Gather market insights and feedback from partners to improve product development and strategy.
• Stay updated on industry trends, competitor activities, and market dynamics.

Qualifications

• Minimum 3+ years of experience in channel management, partner-led sales and business development experience.
• Experienced in Channel/Sales in SaaS based company
• Proven track record of successfully managing and growing channel partner relationships.
• Experienced in building business and marketing plans with Partners.
• Well-organized, proactive, goal-oriented, and able to prioritize.
• Ability to operate both at a strategic and hands-on level.
• Good communication skills in English with an ability to clearly explain complex ideas verbally and in writing.
• Nimble and agile team player with the ability to thrive in a fast-paced start-up environment.

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.