Instructional Design and Learning Experience Specialist

Job Description

WHAT IS THE OPPORTUNITY?

Join RBC’s strategic GenAI adoption team at a pivotal moment. You’ll design the learning experiences that enable thousands of employees to confidently adopt and apply AI tools in their daily work. This is a build-from-scratch role with direct influence on enterprise-wide AI capability no competing legacy programs, just the opportunity to shape how a major financial institution scales AI adoption. You’ll work cross-functionally with technical leaders, business stakeholders, and employees across all lines of business, creating visible, high-impact learning assets that drive real organizational transformation.

WHAT WILL YOU DO?

• Design and develop a three-level certification framework (Foundation, Practitioner, Advanced) for AI-SDLC, aligned to RBC roles and competencies
• Create role-specific learning paths for diverse personas across technology, operations, and business functions
• Build curriculum content and produce multi-format learning assets (technical docs, videos, interactive labs, case studies, playbooks, one-pagers)
• Maintain and curate prompt libraries, templates, and reusable assets from pilot labs and enterprise use cases
• Develop tool-specific reference materials covering access, configuration, usage tips, and best practices for RBC systems
• Manage the knowledge base, FAQ hub, and learning materials on RBC’s corporate intranet for discoverability and currency
• Monitor pilot learnings and enterprise feedback to continuously improve curriculum and refresh materials quarterly
• Partner with technical teams and role champions to validate content and ensure learning assets drive real adoption outcomes

WHAT DO YOU NEED TO SUCCEED?

Must have

• Hands-on fluency with GenAI/LLM tools and practical prompt engineering experience
• Proven instructional design and curriculum development for technical or enterprise audiences
• Strong technical writing and documentation skills with ability to translate complex concepts into clear, actionable content
• Demonstrated ability to produce learning assets in multiple formats (guides, videos, interactive content, job aids)
• Ability to organize and maintain evolving content in fast-changing technology environments
• Experience with knowledge base/intranet platforms (e.g., Confluence, SharePoint) or learning management systems

Nice-to-have

• Working knowledge of the SDLC, AI-assisted development, and developer personas
• Experience building certification frameworks or role-based learning paths at enterprise scale
• Familiarity with banking, financial services, or highly regulated enterprise environments

What’s in it for you?

You’ll shape how enterprise teams build practical GenAI and AI skills, creating learning assets that influence organizational capability across RBC. This role offers high visibility, partnership opportunities with technical and business leaders, and the chance to establish yourself as a thought leader in enterprise AI enablement. You’ll build a portfolio of transformational learning programs while gaining deep experience in instructional design, content strategy, and large-scale adoption initiatives—positioning you for advancement into senior learning strategy or organizational development roles.

Job Skills

Communication, Conceptual Thinking, Knowledge Organization, Long Term Planning, Performance Management (PM), Product Services, Service Request Management

Additional Job Details

Address

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City

Toronto

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

TECHNOLOGY AND OPERATIONS

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-06-23

Application Deadline

2026-07-21

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.