IT Analyst

What is the job?

Support the IT function for the business and the wider business operations. This will involve managing IT services, security, systems architecture, and end-user support while preparing for the demands of a growing workforce.

What will you be doing?

• IT System Administration
• Ongoing system management of Strategic IT platforms, including cloud and SaaS.
• Administer and maintain Google Workspace, Microsoft 365 and collaboration tools (Slack, Dialpad VoIP) ensuring availability and performance for a growing user base
• Manage software licensing across the business, including provisioning, reconciliation and renewals
• End-User & Systems Support
• Perform support operations for a growing user base, ensuring high availability and performance.
• Provide Level 1 & 2 technical support, resolving software, hardware, and network issues.
• Operate and maintain robust incident management and ensure adherence to SLAs.
• Cybersecurity & Compliance
• Support and maintain IT security protocols, ensuring compliance with industry standards.
• Support identity and access management, endpoint security, and secure networking solutions.
• Vendor Management
• Support and where appropriate, manage relationships with third-party IT vendors and service providers to ensure best-in-class solutions.
• Onboarding and Offboarding process
• Procure, setup and distribute new hire equipment
• Process returned equipment
• Delivery of IT onboarding training as required
• Automation for all of the above
• Cross-functional Collaboration
• Act as the IT liaison between internal teams including HR, operations, governance and software development
• Deliver IT training to teams across the business on new tools, security practices and process changes, adapting content for different audiences

What do you need?

• Proven experience in an IT support, engineering or analyst role, ideally in a fast-growing business (e.g., from 100 to 500+ employees).
• Experience with scaling IT infrastructure, cloud services, and enterprise IT systems.
• Strong problem-solving and analytical skills, with the ability to anticipate challenges before they arise.
• Excellent communication skills and a user-first mindset to ensure technology enables business success.
• Hands-on experience with ITIL frameworks, service management tools (e.g., Jira, ServiceNow), and cybersecurity best practices.
• Relevant IT certifications (e.g., ITIL, CompTIA, Google, Microsoft, Cisco) are advantageous.

What we offer

• Generous Leave: 25 days holiday (rising to 27 after year one and 30 after year two) + 8 bank holidays
• Pension Matching: Up to 5% employer matching contributions
• Private Healthcare Scheme
• Flexibility and Wellness: Work-from-home options, cycle-to-work scheme, and more
• Growth Opportunities: Collaborate across teams and represent Montu at events, with support to grow your skills and impact
• Enhanced Maternity & Paternity Leave

About Us

Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey.

As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.