Customer Experience Engineer, CXE-T

Accountabilities

• Design and deliver 1:many advanced technical enablement sessions such as webinars, workshops, live demos, and architecture deep dives for engineering and DevOps audiences.
• Build structured enablement programs aligned with customer maturity stages, focusing on adoption themes like secure SDLC, governance, and supply chain security.
• Develop reusable Proof of Concept frameworks with clear success criteria, architectural patterns, and scalable implementation guidance.
• Translate complex platform capabilities into practical, real-world architecture solutions customers can apply independently.
• Create high-quality technical assets including walkthroughs, reference architectures, blogs, and reusable demo environments.
• Act as a technical escalation point for advanced post-sales questions beyond standard documentation scope.
• Provide architectural guidance across container security, CI/CD, software supply chain integrity, and emerging AI/ML governance scenarios.
• Collaborate with internal technical teams to ensure consistency across customer engagement and surface field insights to product and engineering teams.

Requirements

• 5+ years of experience in Solutions Engineering, DevOps, Platform Engineering, Technical Account Management, or similar technical roles.
• Strong hands-on expertise with container ecosystems, including Docker-based environments and cloud-native architectures.
• Deep understanding of CI/CD pipelines, secure software supply chain practices, and modern DevSecOps principles.
• Proven experience designing and executing structured Proof of Concepts with measurable success criteria.
• Ability to clearly communicate complex technical concepts to senior engineering and architecture stakeholders.
• Strong written communication skills with experience producing technical documentation, blogs, or architectural content.
• Preferred experience with AI/ML workflows, including model packaging, reproducibility, governance, and containerized deployment.
• Familiarity with secure software supply chain concepts such as SBOMs, artifact signing, vulnerability management, and policy enforcement.
• Experience building reusable technical labs, demo environments, or reference architectures for engineering audiences.
• Background in Platform Engineering, DevSecOps, or Security Architecture with strong architectural decision-making exposure.

Benefits

• Competitive salary range of $98,000 – $140,000 USD plus equity eligibility
• Remote-first work environment with flexibility to design your own schedule
• Comprehensive medical, retirement, and country-specific benefits
• Generous paid time off policy encouraging work-life balance
• 16 weeks of paid parental leave after eligibility period
• Home office setup support and monthly technology stipend
• Training stipend for conferences, courses, and professional development
• Quarterly wellbeing days and end-of-year company break
• Equity participation in a growing global organization
• Inclusive, diverse, and remote-first culture

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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