Customer Experience & Operations Intern

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world’s largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

Our cars have finally arrived in Europe, and with several markets on our expansion roadmap, there has never been a better time to join the team.

About the role

We are looking for a highly structured and curious Knowledge & Process Documentation Intern to join our Customer Care team in Europe.

In this role, you will support the development of a centralized knowledge base that helps our customer-facing teams deliver consistent and high-quality experiences. You will gain hands-on exposure to how information is structured, managed, and used across a pan-European customer operation.

Working alongside experienced stakeholders across departments, you will explore how knowledge flows through the organization and contribute to bringing more clarity, consistency, and accessibility to critical information.

Mission for the internship

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Building and structuring the knowledge base — creating and organizing content in platforms such as Confluence, Notion, or SharePoint

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Defining information architecture — identifying what information is needed and how it should be structured for different audiences

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Gathering and consolidating knowledge — working with stakeholders across departments to capture information from various sources (documents, systems, and subject-matter experts)

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Creating clear and user-focused content — writing and editing knowledge articles for both internal agents and end customers

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Ensuring consistency across markets — collaborating with European teams to align content, terminology, and processes

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Supporting governance and maintenance — helping establish frameworks for content ownership, updates, and quality control

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Contributing to process clarity — documenting workflows and customer journeys across the ownership lifecycle

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Supporting stakeholder communication — preparing updates, insights, and presentations on progress and key findings

What you will learn

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Hands-on learning experience in knowledge management and Customer Contact Center operations

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Exposure to how a pan-European organization structures and manages information

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Experience working with cross-functional teams across different markets

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Practical skills in information structuring, documentation, and stakeholder collaboration

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Development of your analytical, communication, and organizational skills

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Insight into how knowledge supports customer experience and operational efficiency

Key educational requirement

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Currently pursuing or recently completed a Bachelor’s or Master’s degree in Information Management, Business, Communication, Service Design, or a related field.

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Interest in knowledge management, customer experience, or process improvement.

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Strong organizational skills with attention to detail.

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Ability to structure information clearly and make it easy to understand.

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Proactive and independent working style.

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Good written and verbal communication skills in English.

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Comfortable working with different teams in an international environment.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don’t mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it’s important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.