Client Operations Manager

Job Summary

Job Role: Client Operation Manager

Location: Kolkata

Experience Range (In years): 3-5 years.

• Work as Client Operations Manager during India hours for the client(s) allocated.
• Will be responsible for ensuring clients SLAs and deliverables are met.
• Understands all client projects both service and product related; supports account manager in communicating and/or gathering information related to tracking and delivering these projects; identifies any impacts to the service and resolves them
• Analyse and troubleshoot any issues raised by the client using internal tools.
• Provides month end support to the client
• Interacts with clients mostly through emails, but also calls when needed or when the calls are not too late.
• Interacts with other teams in the LOB, as and when needed to meet client requirements.
• Creating and sharing reports with management and clients.
• Analyse data for process improvement.

Key Responsibilities

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• The candidate should have experience in doing analytical work. He/she should be able to demonstrate that.
• The candidate must have good communications skills, both verbal and written.
• Must have good knowledge of Microsoft office especially MS Outlook and MS excel.
• The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively.
• Should be able to work as an individual performer and as a team player as and when needed.
• Should have client handling experience.
• The candidate should have problem solving ability.
• The candidate should be a good individual contributor who is able to apply himself/herself.

Required Skills & Competencies

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The candidate should be in a Senior Executive/SME/Supervisor/Lead/Trainer role for a year.

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Should have strong analytical skill.

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The candidate must have good communications skills, both verbal and written.

•

The candidate should have experience in doing analytical work. He/she should be able to demonstrate that.

• Must have good knowledge of Microsoft office especially MS Outlook and MS excel.
• The candidate must be have good planning and organising skills to enable him/her to manage tasks efficiently and effectively.
• Should be able to work as an individual performer and as a team player as and when needed.
• Should have client handling experience.
• The candidate should have problem solving ability.

Academic Criteria: Graduates may apply. The qualifications acquired in regular mode are eligible. Preferably 50% marks through-out.

Preferred Skills / Tools Knowledge

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Desirable: Candidates in the IT sector (non-technical) or Telecom will be preferable.

Candidate should have client handling experience.