Telecom Data Analyst

Job Summary

The Analyst is responsible for auditing and analyzing client invoice data to identify vendor overbilling and underbilling. The role involves applying audit methodologies, reviewing contracts and tariffs, and leveraging multiple data sources and tools to validate discrepancies. The Analyst also supports the end-to-end claims process, including documentation, vendor interaction, and reconciliation support.

Key Responsibilities

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Analyze client invoice data to identify billing discrepancies (overbilling/underbilling)

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Apply audit techniques such as data filtering, pattern recognition, and cross-referencing

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Review contracts, tariffs, and interconnection agreements for validation

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Utilize industry databases (e.g., LERG, NECA) and client provisioning systems

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Use internal tools (e.g., BTOD) and external tools (e.g., CO Finder, Google Earth) for analysis

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Document identified issues in the Claim Centre with detailed descriptions and supporting data

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Review and analyze vendor responses to submitted claims

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Collaborate with reconciliation teams to resolve billing disputes

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Ensure accuracy, completeness, and timely delivery of audit findings

Required Skills & Competencies

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Strong analytical and problem-solving skills

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Good understanding of audit principles and data validation techniques

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Proficiency in data analysis and interpretation

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Attention to detail and high level of accuracy

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Strong communication and documentation skills

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Ability to work with large datasets and multiple data sources

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Basic understanding of telecom billing concepts (preferred but not mandatory)

Preferred Skills / Tools Knowledge

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MS Excel (advanced functions, data analysis)

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SQL

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MS Access

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Python or R for data analysis

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Business Objects or similar reporting tools

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Experience with telecom industry databases (e.g., LERG, NECA)

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Familiarity with tools like BTOD, CO Finder, and Google Earth