Customer Operations Development Specialist

Location: Helsinki (Hybrid)

Be part of the team that makes circular technology happen!

We are 3stepIT

3stepIT is a global leader in circular technology management. We are helping organizations use technology smarter and more sustainably. For nearly 30 years, we’ve designed lifecycle solutions that finance, manage, reuse, and extend the value of technology - reducing waste and driving business impact.

We work at the intersection of technology, sustainability, and innovation. Our teams help customers boost productivity while building a more circular future.

Want to help shape the future of circular technology? Join us.

Role: Customer Operations Development Specialist

Reporting to: Customer Operations Director

As a Customer Operations Development Specialist , you’ll be part of our global Unified Operations function and operations Development team, working across customer service and service delivery in multiple markets. The focus is on improving how we work and deliver, scaling processes, and delivering a consistent, high-quality customer experience.

In this role, you will play a key part in shaping and improving business services, processes, and system solutions within our Technology Lifecycle Management and Workplace IT area. Working at the intersection of business, operations, and technology, you will help make services easier to use, more efficient and scalable across markets.

Partnering closely with Business Service Solution Managers, local Customer Operations teams, and the Shared Service Center, you will work across the full lifecycle, from identifying opportunities and designing solutions to coordinating deployments, driving adoption, and delivering continuous improvements. You work closely with different stakeholders and especially with IT and Technology, delivering solutions with automation and AI.

This is an excellent opportunity for someone who enjoys turning ideas into practical solutions, collaborating with diverse stakeholders, and making a visible impact on how services are delivered. You will have the chance to influence ways of working, support digitalization and automation initiatives, and help build customer-centric solutions that create real business value across the organization.

Your impact

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Drive and support the development of services, processes, and system solutions throughout their lifecycle, ensuring successful implementation and long-term effectiveness.

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Identify opportunities to improve services through digitalization, automation, and AI, delivering better efficiency and customer outcomes.

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Partner with cross-functional teams to translate business needs into practical solutions and ensure smooth execution.

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Define, document, and maintain processes, workflows, and service standards to support consistent operations.

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Manage rollout activities, including planning, communication, training, and stakeholder engagement, to ensure successful adoption.

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Analyze performance data and user feedback to identify improvement opportunities and drive measurable business results.

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Promote standardized and scalable ways of working that enhance operational efficiency and support future growth.

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Act as a key link between business and technology teams, ensuring solutions meet both operational and customer needs.

What you bring with you

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Bachelor's degree in business administration, Information Technology, or a related field

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Min 5+ years of experience in developing and implementing services, processes, or system-related solutions

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Proven experience delivering end-to-end initiatives from requirements and design to deployment and post-go-live support

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Experience working across business, IT, and operations in an international environment, ideally within IT service providers, finance or leasing

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Strong background in continuous improvement, process optimization, or automation

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Strong execution and coordination skills with a proactive, delivery-focused approach

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Excellent stakeholder management and collaboration skills across functions

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Ability to structure complex topics into clear plans and actions

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Strong skills in requirements gathering, documentation, and communication

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Analytical and solution-oriented mindset with a focus on continuous improvement

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Ability to manage multiple priorities in a fast-paced environment

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Structured, pragmatic, and ownership-driven working style

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Strong English communication skills, proficiency in Swedish is considered an advantage

Why join us?

We’re building something meaningful and growing fast.

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Impact & ownership – You’ll shape how we build our global organization

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Global exposure – Be part of an international team, working closely with colleagues across Europe and North America

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Growth environment – A company where you can influence, improve, and develop

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Purpose-driven work – Contributing to sustainability through circular technology

We want you to able to Be Your Best in your job – and we will support you in this. We’re a community that supports each other and works together to get things done. Collaboration is at the heart of how we operate: people and leaders are easy to approach and engage, and fresh ideas are always welcomed.

Our culture is friendly, forward-thinking, and focused on helping you grow. Here, you’ll have room to develop, contribute to something bigger, and feel recognized for the impact you make every day.

And what´s in it for you?

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Recognition & Rewards – Bonus programs and excellence awards

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Continuous Learning – Development programs, coaching, and workshops

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Wellbeing Focus – Flexible culture, health initiatives, and work-life balance

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Fun & Connection – Team challenges, sports activities, and annual events

Contact details: For further questions, please contact our Customer Operations Director Johanna Puro-Grönblom via Johanna.Puro-Gronblom@3stepit.com or our Talent Acquisition Partner Noora Forss via noora.forss@3stepit.com .

Please note, we do not accept applications via email.

Closing date: We review applications on an ongoing basis and encourage you to apply as soon as possible. Please submit your application no later than June 25th.