Service Advisor | Aftersales Advisor

Service Advisor | Aftersales Advisor

Location: Nissan, Hanley

Salary: OTE £34,000

Hours of work: Monday to Friday, 8:00am to 5:30pm, with Saturdays on a rota.

As a Service Advisor, you'll be the face of our service department, ensuring every customer has a smooth and excellent journey.

Your responsibilities will include

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Maximising Service Sales: Use your exceptional communication skills to confidently upsell additional products, services, and repair work.

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Customer Support: Deliver product knowledge and support to our valued customers, ensuring their needs are met with a high degree of care.

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System Management: Ensure all systems and documentation are completed with high accuracy, maintaining a well-organised workflow.

We are seeking a candidate with a strong customer-first mindset and a passion for cars:

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Automotive Experience: Knowledge and experience within the automotive industry is essential.

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Customer-Facing Skills: Proven experience in a busy customer-facing role.

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IT Literate: The ability to use various company systems with confidence.

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Team Player: A willingness to support your team during busy and challenging periods.

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Organisational Skills: The ability to manage your workload efficiently and with excellent attention to detail.

About Holdcroft

Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers. We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.