Team Leader - Kitchen - Pret a Manger

Pret A Manger - Team Leader - Kitchen

THE RIGHT PRET PEOPLE

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Support and coach the team to ensure they reach their potential in both the shop and kitchen

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Support the training pathways to ensure training happens on time

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Lead by example and be hands-on when required

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Assign duties amongst team members to match individual productivity rates, skill sets and current responsibilities

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Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

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Lead the Speed of Service principles

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To ensure the team consistently follows the 6 Key Points of Service

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Follow the MBWA principles

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Empower the team to deliver engaging Joy of Pret activities

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Role model the 3Bs and empower the team to Be Kind, Be Honest, Be Generous

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Ensure the Coffee Calling System is followed efficiently

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To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

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To ensure the team consistently delivers delicious food by following the 6 Key Points of Production

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To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled

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To always follow the Production Principles putting customers’ needs first and never compromising on quality or freshness

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Ensure How to Cards are used and followed consistently to deliver Pret standards

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Ensure Line Checks are carried out successfully and any improvement needs actioned

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To ensure no Made to Sell (MTS) rejects are on display in our Langer

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To continually develop the team’s knowledge about the quality of our food and coffee

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To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard

WELL-LOVED SHOP

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To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers

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To ensure that all safety checks are correctly monitored and recorded

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To take corrective action immediately on issues that affect customers, the team or sales

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To ensure the shop is clean, safe and the equipment is always well maintained

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To follow the Managing by Walking Around (MBWA)principles, proactively monitoring Pret Standards and seeing the shop through the customers’ eyes

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To demonstrate due diligence and report and escalate any quality issues

SHOP PROFITABILITY

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To maximise sales, labour efficiency and profit through the support of the Big 4 (Forecasting, Rota, Ordering& Production)

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Carry out ordering accurately and in line with the business needs

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Lead, monitor and follow up on customer service requirements

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To ensure good stock control by following the 7 Steps of Unaccounted

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To ensure Pret’s Financial Standards are always followed to minimise risks and ensure team safety

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To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

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To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

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Support the execution of successful food launches

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Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met

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To support Marketplace opportunities