Customer Supply Chain Coordinator - EU

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are looking for a motivated and detail-oriented Customer Supply Chain Coordinator to join our regional Customer Supply Chain Team based in Paris. This role supports the day-to-day operations that help deliver excellent service to our customers.

As a key part of the team, you will play an important role in managing the Order-to-Cash process, working closely with internal teams and external partners to ensure orders are processed accurately and delivered on time. The Customer Supply Chain Team is the main point of contact for our customers and plays a key role in maintaining high service levels.

We’re looking for someone who is eager to learn, organised, and proactive—someone who enjoys solving problems, communicating with others, and contributing to a positive customer experience.

What you will be doing

Manage and process orders for customers, ensuring accuracy and timely execution

Produce and maintain open order books, sharing updates with customers and internal sales teams

Communicate SKU challenges, availability, and back-in-stock dates to customers

Monitor warehouse and transport activities, escalating and resolving issues proactively

Coordinate customer delivery bookings with 3PL warehouse and logistics teams

Keep customers informed about delivery challenges and revised timelines, offering solutions

Update and present Sales Performance Reports, including expected monthly revenue, in bi-weekly meetings

Create and maintain Customer SOPs for warehouse execution

Develop and manage Retailer SLA / Non-Compliance documentation, perform root cause analysis on failures, and propose corrective actions

Attend and contribute to customer review meetings, understanding SLA terms and performance metrics

Key Relationships

External Customers

3PL Regional Warehouses and Transport Providers

JJ Finance, Sales Teams & Account Managers

JJ IT, Demand, and Supply Planning Teams

Customer Supply Chain Analyst

What we need from you

1+ years' experience in Order Management or Customer Service, ideally in a supply chain or logistics context

Strong attention to detail and follow-through

Ability to thrive in a fast-paced, problem-solving environment

Intermediate Excel skills (pivot tables, lookups, basic reporting)

Knowledge of ERP systems (SAP preferred)

Language skills: Fluent English and French essential, additional languages such as German, Spanish or Italian

Candidate Profile

Customer-first mindset with a passion for delivering service excellence

Strong organizational and communication skills

Proactive, solution-driven, and collaborative

Comfortable working cross-functionally across teams and regions

What you'll get from us

Competitive salary and holiday allowance

Performance related bonus

An exclusive staff discount

Carry-over Holiday

Volunteer Days

Refer a friend Scheme

Training and Development

Anniversary & Long service Award

Recognition scheme