VPZ
Service Desk Analyst
Company
Role
Service Desk Analyst
Location
Job type
-
Found on Mokaru
2 days ago
Salary
Job description
Service Desk Analyst
£30,000 to £32,000 per year
About us
VPZ is the UK’s number one vape retailer. Since opening our first store in Edinburgh, we've expanded to over 190 locations across the UK and we're not stopping there. We are known for setting and driving the standards within the vape industry, this is a great time to join us as we continue to grow.
About the role
This is a hands on, primarily 1st line support role where you’ll be the first point of contact for technical issues across the business, ensuring colleagues receive timely and effective support.
Alongside day to day troubleshooting, you’ll have the opportunity to build your technical skillset by gaining exposure to cloud platforms, on premise infrastructure, and a range of retail systems. With support from senior team members, you’ll gradually take on more complex tasks, develop your knowledge, and progress into broader areas of IT over time.
Key Responsibilities
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Provide friendly, timely IT support via phone and ticketing systems
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Support M365 and other cloud based platforms
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Maintain and troubleshoot desktops, mobile devices, and on-premise infrastructure
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Support retail systems including POS, ERP, CRM, and WMS
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Assist with user account management and basic security practices
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Work collaboratively with the IT team to resolve issues efficiently
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Participate in a weekend on-call rota (paid), supporting store operations
About You
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Experience in a similar IT support/helpdesk role
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Familiarity with ticketing systems and SLA-driven environments
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Working knowledge of M365 and end-user support
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Exposure to cloud platforms (Azure, AWS)
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Basic understanding of networking (routers, switches, etc.)
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Strong problem-solving skills and attention to detail
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Excellent communication skills with both technical and non-technical users
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Retail IT experience (POS, ERP, CRM, WMS) is a plus
Why Join VPZ
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Be part of a fast growing, market leading retail business
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Gain exposure to a wide range of technologies
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Ongoing learning and development with support from senior IT team members
Please ensure you apply with an up-to-date CV.
Applicants must be 18 years old or above, any subsequent job offer is subject to pre-employment screening and right to work checks.
