Customer Service Specialist (m/f/x)

We’re TIP Group – a proud Great Place to Work ® – and we’re looking for a skilled and motivated Customer Service Specialist to join our team.

If you’re passionate about delivering excellent service, enjoy a fast-paced, hands-on environment, and like being part of a team that keeps things moving, keep reading — this could be your best career move yet.

What You’ll Be Doing

✔️ Executing on planned margins and contributed value, managing work orders, maintenance history, and authorising additional work while ensuring cost control and compliance ✔️ Working closely with a supportive, hands-on team that values your input ✔️ Managing vendor pricing, warranty claims, trailer reservations, tyre management, rebill processes, and reporting customer-related data for margin improvement and contract reviews

What You’ll Bring

✔️ Good customer care and communication skills with a professional telephone manner ✔️ A proactive mindset and a sense of ownership in your work ✔️ A good sense of humour – we work hard, but we like a laugh too

Why TIP?

Because culture isn’t a poster on the wall and it’s something you should feel every day . We’re good at what we do and we put people first. We invest in your growth, value your voice, and genuinely care about our team. We don’t just say we’re a Great Place to Work ® – we prove it. IT’S HOW WE ROLL.

Benefits include

✅ £1,000 employee referral bonus ✅ Private Healthcare for You & Your Loved Ones ✅ Annual contribution towards your well-being ✅ Pension Scheme with Aviva ✅ Income Protection available in case of long-term sickness or disability ✅ Life Assurance (up to 3x annual base salary) ✅ Ability to buy up to 4 additional days for more holidays! ✅ Awards & Recognition so you feel valued for your hard work (e.g. Christmas vouchers, business hero awards etc.)

👉 See why people love working at TIP and explore our benefits — learn more here!

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