Operations Manager

We are looking for a proactive and results-driven Operations Manager to join our growing Property Management team. In this full-time role, you will be responsible for managing the day-to-day operational aspects of the property, ensuring efficiency and high service standards across all functions. The ideal candidate will bring a strong track record in property operations, along with a flexible and hands-on approach.

Key Responsibilities

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Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)

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Cooperate with other departments (e.g. financial, marketing, technical)

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Liaise with tenants, to manage their ongoing operational and technical requests.

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Manage the operational part of service charge budget and prepare recommendations for improvement.

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Provide operational data, analysis as required to by Department Head

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Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.

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Manage all ongoing operational issues to ensure smooth and continuous operations of the property.

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Controlling & ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair & maintenance, health & safety.

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Management of tenant’s operational “complaints”.

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Manage and ensure fulfilment of third-party contractor’s contractual obligations to ensure smooth operation, repairs etc.

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Control of working practices of contractors in the property

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Manage units debts, penalties and sales reports escalation.

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Managing the tendering or re-tendering of any operational service required at the property.

Skills, Knowledge And Experience

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At least 4-5 years in FM or Operational management

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Strong operational and facilities management skills

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Conflict resolution and tenant relationship management

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Attention to detail and ability to multitask in a high-pressure environment