International Finnish-Speaking Customer Support Specialist

Workster is looking for talented Finnish speakers to join a dynamic international team in Lisbon.

This is an exciting opportunity to build an international career while supporting customers for a well-known global brand in a modern and multicultural environment. You’ll work in a professional and supportive setting, with the opportunity to transition into a hybrid working model after the onboarding period.

You will initially work fully on-site for the first 3 months to get to know the team and the working environment, before moving to a hybrid setup.

Your Role

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Provide customer support in Finnish via phone, email, and chat

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Assist customers with product-related questions, orders, and general inquiries

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Deliver professional and solution-oriented support while ensuring high customer satisfaction

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Handle customer complaints and provide appropriate solutions within set deadlines

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Collaborate with colleagues and internal departments to resolve ongoing cases

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Maintain and update internal systems and customer records

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Ensure clear and professional communication at all times

Your Qualifications

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Native or fluent Finnish (C1-C2 level)

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Good command of English

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Previous experience in customer service is a plus

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Strong communication and interpersonal skills

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Customer-oriented mindset with problem-solving abilities

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Comfortable working in a fast-paced environment

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Good computer skills and ability to multitask

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Team player with a proactive attitude

The Offer

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Monday to Friday schedule between 08:00 and 18:00 — enjoy your weekends free

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Hybrid working model after the initial 3-month onboarding period

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Competitive salary package and additional benefits

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Paid training and structured onboarding

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Modern office environment in Lisbon

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International and multicultural team

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Career development and growth opportunities

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Full support from Workster throughout the recruitment process