Italian Client Advisor in Lisbon

Workster is partnering with a leading international customer experience provider to recruit an Italian Client Advisor for a dynamic Lisbon-based team. In this role, you will deliver high-quality client support and personalised service to Italian-speaking customers, handling enquiries, account assistance and issue resolution while promoting relevant products and creating excellent customer experiences.

Your Role

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Provide exceptional customer service in Italian for inbound and outbound enquiries via phone, email and chat.

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Assist customers with account queries, product information, service activations, modifications and cancellations.

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Advise customers on product features, eligibility and requirements to ensure appropriate solutions are provided.

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Identify opportunities to upsell or cross-sell relevant services and add-ons while prioritising customer needs.

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Manage CRM and internal systems accurately to record interactions, follow-ups and case notes.

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Resolve complaints and service issues with empathy, ownership and timely escalation when necessary.

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Collaborate with internal teams and external partners to ensure smooth service delivery and problem resolution.

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Meet individual and team KPIs for quality, efficiency and customer satisfaction.

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Contribute to continuous improvement by sharing customer feedback and proposing process enhancements.

Your Qualifications

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Native or C2 level Italian (spoken and written).

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English at B2 level or higher.

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At least 1–2 years’ experience in customer service, client support or a related role is preferred.

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Strong communication and interpersonal skills with a customer-first mindset.

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Ability to work accurately under pressure and manage multiple enquiries simultaneously.

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Familiarity with CRM systems and standard office software is an advantage.

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Problem-solving skills and the ability to handle escalations calmly and professionally.

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Organised, detail-oriented and comfortable working in a fast-paced, metrics-driven environment.

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Eligible to work in Portugal and able to commute to the Lisbon office as required.

The Offer

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Full-time position with fixed weekday working hours.

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Hybrid work model following training and probation (partial work from home based on performance).

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Competitive salary with performance-based bonus opportunities.

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Welcome bonus during the first year.

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Private health and life insurance from day one (including dental and vision where applicable).

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Daily meal allowance via prepaid card and transport allowance where applicable.

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Access to corporate wellbeing initiatives and local benefits.

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Relocation support package available for international candidates.

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Stable international project with clear progression and internal mobility opportunities in a modern Lisbon office.