French-speaking Travel Advisor in Lisbon

Workster is partnering with a leading international customer experience provider to recruit a French-speaking Travel Advisor for a dynamic Lisbon-based team. In this role, you’ll deliver high-quality travel support and personalised service to French-speaking customers, handling bookings, enquiries and modifications while promoting relevant travel products and creating memorable travel experiences.

Your Role

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Provide exceptional customer service in French for inbound and outbound enquiries across phone, email and chat

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Assist customers with flight, hotel, transfer and package bookings, including changes, cancellations and special requests

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Advise customers on travel requirements, visas, insurance and destination information to ensure smooth travel experiences

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Identify opportunities to upsell or cross-sell ancillary services such as upgrades, seat selection and travel insurance

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Manage booking systems and third-party supplier platforms accurately and efficiently

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Handle complex itineraries and resolve service issues or disruptions with professionalism and empathy

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Keep customer records and booking notes up to date in the CRM and reservation systems

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Work closely with internal teams and external partners to ensure timely fulfilment and service recovery when needed

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Meet individual and team KPIs for quality, efficiency and customer satisfaction

Your Qualifications

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Native or C2 level French (spoken and written)

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English at B2 level or higher

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At least 1–2 years’ experience in travel customer service, reservations or a related role is preferred

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Strong communication and interpersonal skills with a customer-first mindset

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Ability to work accurately under pressure and manage multiple enquiries simultaneously

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Familiarity with GDS or online booking tools is an advantage

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Problem-solving skills and the ability to handle service disruptions calmly

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Comfortable using CRM and reservation systems; proficient with standard office software

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Eligible to work in Portugal and able to commute to the Lisbon office as required

The Offer

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Full-time position with fixed weekday working hours

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Hybrid work model following training and probation (partial work from home based on performance)

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Competitive salary with performance-based bonus opportunities

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Welcome bonus during the first year

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Private health and life insurance from day one (including dental and vision where applicable)

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Daily meal allowance via prepaid card

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Access to corporate gym facilities and wellbeing initiatives

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Stable international project with clear progression and internal mobility opportunities