Senior Contract Support Partner

We’re Hiring! Senior Contract Support Partner Permanent, Full Time Woodstock, Cape Town Salary: R26 555 Working Hours: Monday to Friday

Do you enjoy leading teams, driving performance, and taking ownership of billing operations in a fast-paced environment?

We’re looking for a Senior Contract Support Partner to lead a team responsible for high-volume invoicing and billing, ensuring accuracy, strong financial control, and delivery against KPIs and SLAs.

Acacium Group is a leading global healthcare delivery partner, improving people’s lives through expert healthcare, social care and life sciences. As part of the Group, Bank Partners supports healthcare organisations with flexible workforce solutions that help maintain safe and effective care delivery.

About the Role

In this role, you will

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Lead, manage and develop a team of Contract Support Partners

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Set KPIs, SLAs and performance targets aligned to business objectives

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Monitor team productivity, accuracy and overall performance

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Oversee end-to-end invoicing and weekly billing submissions

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Ensure invoices are accurate, validated and processed within deadlines

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Act as escalation point for complex billing and reconciliation issues

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Manage stakeholder relationships across finance, ops and supply chain

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Oversee query resolution and ensure timely communication

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Maintain strong financial controls, audit trails and compliance

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Monitor reporting, track performance trends and highlight risks

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Drive continuous improvements across billing processes and systems

This is a role where your leadership, attention to detail, and ability to drive results will make a real impact.

What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

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Experience leading or managing a team

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Strong analytical and problem-solving skills

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Advanced Excel skills (VLOOKUPs and Pivot Tables)

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Strong organisational and multitasking ability

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Ability to work under pressure and meet tight deadlines

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Excellent communication and stakeholder management skills

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A proactive, detail-focused and results-driven approach

✨ Bonus

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Experience in billing, invoicing or accounts receivable environments

Why Join Us?

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Be part of a global organisation making a real difference in healthcare

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Lead and shape a growing finance function

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Work in a supportive and collaborative environment

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Opportunities to grow and develop your leadership career

Your Benefits

We offer a dynamic workplace with a wide range of benefits, rewards, and career development opportunities, including:

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Career growth and development – tools, guidance, and support to help you succeed

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Events, incentives, and recognition for top performers

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Group Risk benefits (Life Insurance, Funeral & Disability Cover, Critical Illness)

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Medical aid contribution after 3 months employment

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Provident fund after 6 months employment

Employment Equity Statement: The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.