paretofm
Contract Manager
Salary
Job description
Contract Manager – Facilities Management
📍 London (Site-Based) 🏢 Pareto FM 💰 Competitive Salary + Benefits
Pareto FM is seeking an experienced and driven Contract Manager or Facility Manager to lead the delivery of integrated facilities management services at a high-profile, complex client site in London .
This is a fully site-based leadership role , responsible for a large, multi-service operation spanning two buildings across six floors . You will take full ownership of operational delivery, team performance, client relationships, and commercial outcomes.
This role is ideal for a hands-on FM leader who thrives in a fast-paced, client-facing environment and enjoys building high-performing teams while driving service excellence.
The Role
As Contract Manager, you will act as the senior onsite representative for Pareto FM , accountable for the end-to-end delivery of both hard and soft FM services .
You’ll lead from the front — setting standards, managing performance, and ensuring the site operates safely, efficiently, and in line with contractual expectations.
Key Responsibilities
Operational Leadership
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Full ownership of day-to-day FM operations across engineering, cleaning, and support services
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Lead, manage and develop onsite teams , including Engineering and Housekeeping
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Ensure consistent service delivery, quality standards, and service continuity
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Act as the main escalation point for operational issues and incidents
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Lead regular team meetings, setting clear priorities and driving accountability
Client & Stakeholder Management
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Build strong, trusted relationships with client stakeholders and building management teams
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Lead weekly client meetings , providing clear updates on performance, risks and improvements
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Manage client feedback, issues and escalations through to resolution
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Support wider account strategy through participation in governance meetings
Commercial & Financial Performance
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Support the financial performance of the contract , including cost control and resource planning
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Manage and track extra works , ensuring accurate capture and billing
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Support budgeting, forecasting and variance reporting
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Identify opportunities for efficiencies, cost savings and service improvements
Performance, Compliance & Risk
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Ensure full compliance with statutory, regulatory and contractual requirements
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Own site compliance, including PPMs, reactive works and audit readiness
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Monitor and drive performance against KPIs and SLAs
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Oversee subcontractor performance and ensure value for money
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Support business continuity planning and incident management
Health & Safety
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Promote and maintain a strong health & safety culture across the site
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Ensure safe systems of work are in place and consistently followed
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Work closely with the H&S team to maintain compliance and best practice
Projects
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Lead delivery of small to medium-sized projects from scope through to completion
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Manage stakeholders, timelines and budgets
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Ensure projects are delivered safely, on time and to a high standard
What We’re Looking For
We’re looking for a confident and capable FM leader who can take ownership of a complex site and deliver consistently high standards.
You will have
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Proven experience as a Contract Manager, Facilities Manager or similar senior FM role
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Strong knowledge of soft services , with a solid understanding of hard services
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Experience managing integrated FM services in a client-facing environment
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Strong leadership skills with the ability to motivate, develop and challenge teams
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Excellent communication and stakeholder management abilities
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Strong organisational and problem-solving skills
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Experience using CAFM systems and BMS platforms
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High level of IT literacy, including Google Workspace / Microsoft tools
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A resilient, adaptable approach in a fast-paced operational environment
Why Join Pareto FM?
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Lead a high-profile, complex site with real ownership
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Be part of a growing, forward-thinking FM business
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Work within a supportive account structure with clear leadership backing
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Opportunity to drive continuous improvement and innovation
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A role where your impact is visible and valued
If you’re an experienced FM leader who enjoys taking ownership, building strong client relationships, and delivering operational excellence — we’d love to hear from you.
#ROL
