Receptionist

Front of House Team Member

📍 Client Site Location 🏢 Pareto FM 🕒 Full-Time

Pareto FM is looking for a professional, approachable, and customer-focused Front of House Team Member to join one of our client sites.

This is a key front-facing role where you’ll help create a welcoming and professional environment for visitors, tenants, contractors, and colleagues while supporting the smooth day-to-day running of the workplace.

If you enjoy working with people, thrive in a busy environment, and take pride in delivering excellent service, this could be a great opportunity for you.

The Role

As a Front of House Team Member, you’ll act as the face of the workplace — managing reception services, supporting workplace operations, and ensuring every visitor receives a positive experience.

This is a varied role combining customer service, administration, coordination, and operational support, ideal for someone who enjoys multitasking and working within a professional team environment.

What You’ll Be Doing

Front of House & Reception

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Acting as the first point of contact for tenants, visitors, and contractors

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Delivering a professional and welcoming experience at all times

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Managing visitor sign-in procedures and issuing passes where required

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Handling incoming calls, emails, and general enquiries efficiently

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Responding to workplace requests, queries, and issues in a timely manner

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Managing internal systems including meeting room bookings and access passes

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Supporting with workplace events and evening setup when required

Administration & Workplace Support

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Carrying out general administrative duties and maintaining accurate records

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Logging incidents and maintaining site documentation

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Supporting facilities administration, reports, and compliance paperwork

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Assisting the Workplace Manager with ad-hoc operational support

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Participating in an on-call rota if required

What We’re Looking For

Essential

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Strong customer service and communication skills

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Calm, professional, and proactive approach in customer-facing environments

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Good organisational skills and attention to detail

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Basic IT skills including email and Microsoft 365

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Flexible approach with willingness to support workplace events where needed

Desirable

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Previous experience within front of house, reception, facilities, or security roles

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Knowledge of Health & Safety or building security procedures

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Experience working within a 5-star customer service environment

About You

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Professional, friendly, and well-presented

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Reliable, trustworthy, and security-conscious

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Confident communicator with a positive attitude

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Solutions-focused with strong attention to detail

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Comfortable working independently and as part of a wider team

Why Join Pareto FM?

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Opportunity to work within a professional and supportive environment

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Varied role with exposure to workplace operations and events

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Strong team culture and ongoing support

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Opportunity to develop within a growing FM business