Technical Support Intern

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

POSITION : Technical Support Intern

Role Description : Esker is seeking a motivated and detail-oriented Technical Support Intern to join our Kuala Lumpur team. This internship provides an excellent opportunity to gain hands-on experience in technical support within a fast-paced, cloud-based software environment.

The selected candidate will assist the Technical Support team in handling customer inquiries, troubleshooting issues, and maintaining service quality standards. In addition, the intern will have the opportunity to participate in internal innovation initiatives, including AI-related taskforces and continuous improvement projects.

Key Responsibilities

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Assist in monitoring, tracking, and updating customer support tickets to ensure timely resolution.

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Support the team in handling customer queries via email and internal communication channels under supervision.

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Perform initial troubleshooting of basic technical issues and escalate complex cases when necessary.

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Maintain accurate documentation of incidents, resolutions, and communications.

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Contribute to the creation and maintenance of internal knowledge base articles and documentation.

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Assist in testing system configurations, product enhancements, and bug fixes.

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Collaborate with team members using Agile methodologies to manage tasks and priorities.

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Learn to work with various customer environments and Esker’s cloud-based solutions.

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Participate in cross-functional taskforces, including AI-related initiatives, contributing to research, testing, and process improvement efforts.

Qualifications

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Currently pursuing a Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.

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Basic understanding of programming concepts (e.g., JavaScript or object-oriented programming is advantageous).

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Strong analytical thinking and problem-solving skills.

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Good written and verbal communication skills in English; additional languages are a plus.

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Ability to work collaboratively in a team-oriented environment.

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Demonstrated eagerness to learn, adapt, and take initiative.

Learning Opportunities

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Exposure to enterprise-level SaaS technical support operations.

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Hands-on experience with cloud platforms, integrations, and automation technologies.

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Opportunity to collaborate with technical consultants, developers, and architects.

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Participation in AI-driven innovation and process improvement initiatives.