IT Support Executive

Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.

Job Title: IT Support Executive

Location: Kuala Lumpur, Malaysia

Employment Type: Full time

About the Role

We are looking for a proactive and detail-oriented IT Support Executive to manage and support our internal IT systems and network infrastructure. You will play a key role in ensuring system reliability, supporting end users, maintaining IT assets, and upholding security standards across the organization.

Key Responsibilities

Help Desk & User Support

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Provide first-level technical support for hardware, software, and network issues.

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Diagnose and resolve user-reported problems in a timely manner.

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Escalate complex issues to the Systems & Networks Manager when required.

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Communicate effectively with users on issue status and resolution timelines.

User Access Management

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Create, update, and deactivate user accounts in accordance with security policies.

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Assign and manage access rights based on roles and responsibilities.

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Perform regular audits of user access and permissions.

Hardware & IT Asset Management

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Install, configure, and maintain desktops, laptops, printers, and servers.

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Troubleshoot hardware issues and coordinate repairs or replacements.

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Maintain IT inventory and ensure proper allocation of equipment.

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Manage consumables such as printer toner and accessories.

Systems & Network Support

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Assist in maintaining IT infrastructure, including servers and network systems.

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Perform system updates, patches, and preventive maintenance.

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Monitor systems and respond to incidents promptly.

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Support corporate email systems and endpoint configurations.

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Liaise with external vendors for support and maintenance.

Security & Compliance

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Deploy and manage antivirus and endpoint protection solutions.

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Ensure compliance with IT security policies and procedures.

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Monitor system usage and software installations for security risks.

Telephony (VoIP)

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Configure and maintain VoIP systems.

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Support users with telephony-related issues.

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Prepare user guides and technical documentation.

Administrative Responsibilities

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Manage procurement of IT equipment, software, and services.

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Track and maintain IT inventory and asset records.

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Coordinate maintenance contracts and renewals.

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Ensure high service standards across all departments.

Requirements & Qualifications

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Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.

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1–3 years of experience in IT support, systems administration, or a similar role.

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Basic knowledge of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP).

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Familiarity with Windows operating systems and common business applications.

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Experience with user account management (e.g., Active Directory or similar tools).

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Understanding of IT security best practices and antivirus systems.

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Exposure to VoIP systems is an advantage.

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Strong problem-solving and troubleshooting skills.

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Good communication and interpersonal skills.

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Ability to work independently and as part of a team.

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Proficient in English and Malay; additional languages such as Mandarin and French are an advantage.

Nice to Have

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Certifications such as CompTIA A+, Network+, or Microsoft certifications.

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Experience working with IT ticketing/help desk systems.

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Knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).

What We Offer

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Competitive salary and benefits package

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Opportunities for learning from Corporate Team in France

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Collaborative and supportive work environment